What are the responsibilities and job description for the Parts Coordinator position at Hartwig?
The Job
Hartwig is one of the nation's leading distributors for CNC machine tools. A Parts Coordinator contributes to the success of Hartwig by providing customer service to our internal and external customers to take orders for new and replacement parts for the CNC machines. They research parts, place orders, and proactively communicate the status of the orders. They must have the ability to determine the urgency of the need.
Main responsibilities of this full-time position located in Omaha, Nebraska include:
- Responds to requests from customers by answering calls or emails
- Gathers customer information such as machine model, serial number, part number, etc. to ensure accurate ordering of parts
- Researches customer requests to identify correct solution and provide quotes
- Orders entry of specific vendor parts to be validated with Bill of Materials
- Performs necessary inquiries to expedite orders or fill down machine requests
- Works with vendors on credits and invoices
- Provides consistent timely updates to service team members in a proactive manner
The Skills
Individuals who ideally fit this role should meet the following qualifications:
- Previous purchasing experience in manufacturing environment preferred
- Ability to work in an office environment, sitting most of the day
- Experience working in Microsoft Outlook
- Ability to multi-task, prioritize and problem solve, understanding of cause and effect
- Excellent attention to detail and follow through
- Strong interpersonal communication skills and customer relationship building skills
- Demonstrated ability to work in a team
The Organization, The Team and Our Benefits
Hartwig's team of over 200 professionals throughout the U.S. is dedicated to helping manufacturers control and power the growth of their business. To achieve this, team members are given the tools and training for success. In addition to a comprehensive first year training program and on-going professional development, Hartwig provides a full benefit package including health, dental, vision, life and disability insurances.
Compensation is also a key element in your decision to join the Hartwig team. In additional to an annual salary team members are eligible for an annual bonus and our 401k program has a 20% match.
With over 75 team members who have been with us 10 years or longer and over 12,000 machine installations since our founding in 1960, Hartwig has gained a reputation for superior service, integrity and support. We would be honored to have you consider joining our team.
Hartwig, Inc., including all operating subsidiaries, is an Equal Opportunity Employer-M/F/Veteran/Disability. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, protected veteran status, sexual orientation, gender identity, or any other protected class.
