What are the responsibilities and job description for the Product Quality Engineer position at Harvard Resource Solutions LLC?
A Leading Manufacturing Company in Keosauqua, Iowa needs a Product Quality Engineer. This is a Full Time, Permanent, Direct Hire Position offering Competitive Compensation, Bonus Potential, Good Benefits, Paid Holidays & Paid Vacation.
Must be local - a US Citizen or Green Card Holder
RESPONSIBILITIES:
Our client is looking for a Product Quality Engineer who will lead their Quality Review Board. This role will be responsible for receiving customer feedback and collaborating with other technical leads (Engineering, Manufacturing, Sourcing, etc.) to investigate, understand, and rapidly resolve the issues. This role will develop/refine our QRB process and rigor to drive results effectively and efficiently to the resolution process.
Lead Quality Review Board Process in collaboration with service teams, collect and analyze data for customer complaints/issues and warranty.
Understand customer symptoms and develop problem statements using structured problem-solving techniques.
Obtain failed units and conduct failure analysis to understand Root Cause of Symptom.
Collaborate with Engineering, Manufacturing, Product Mgt, Quality, Supplier Quality to understand customer and product requirements, design intent and manufacturing processes to develop root cause of failure.
Partner with responsible party to drive timely resolution of solutions
In collaboration with Service teams, create service bulletins to rapidly share knowledge.
Create, maintain, and report key performance measures (KPIs) for QRB Process
Partner with Quality Analytics team to create data models which provide early detection to potential product quality concerns
Responsible for warranty budget and 10% YOY reductions in incidents and costs.
EDUCATION & EXPERIENCE:
Bachelor’s Degree in relevant field or equivalent experience
Minimum of two (2) years of experience with Total Quality Management or other relevant quality experience
Minimum of five (5) years of experience in manufacturing
Commercial or Industrial refrigeration experience
Strong problem solving and analytic capability/detail-oriented person
The ability to assess product performance and develop root cause analysis and initial problem solving of customer reported issues.
Excellent written and verbal communication skills for dealing with all levels of staff, customers, suppliers, and operations
Proven ability to function well in a cross-functional team environment with a desire to contribute
The ability to influence stakeholders and work closely with them to determine acceptable solutions.
Six Sigma Black Belt, ASQ Certified
Exceptional analytical and conceptual thinking skills.
Ability & willingness to Travel up to 10% of the time.
Salary : $60,000 - $75,000
