What are the responsibilities and job description for the Product Quality Engineer position at VetJobs?
Job Description
Our Story :
Dover Food Retail (DFR) is a leading manufacturer of Display Cases, Specialty Products, Refrigeration Systems, Power Systems and Comprehensive Services; and leading our industry by Innovating What's Next in glass doors and intelligent merchandising technologies that keep food safe under brands such as HillPhoenix and Anthony.
DFR is part of the Climate & Sustainability Technologies segment of the Dover Corporation® (NYSE : DOV). Dover is a diversified global manufacturer with annual revenues in excess of $7 billion.
DFR is built on creativity and customer-centric innovation delivered by people invigorated by a strong sense of responsibility to help our customers win in their marketplaces. The relationships we build with our customers are as important to our success as the products we manufacture. This collaborative environment delivers FRESH THINKING, reassuring our customers that they choose the best when they choose to work with the people of Dover Food Retail.
Job Title : Product Quality Engineer
Location : Keosauqua, IA
What we're looking for :
We are looking for a Product Quality Engineerwho will lead our Quality Review Board. This role will be responsible for receiving customer feedback and collaborating with other technical leads (Engineering, Manufacturing, Sourcing, etc.) to investigate, understand, and rapidly resolve the issues. This role will develop / refine our QRB process and rigor to drive results effectively and efficiently to the resolution process.
What you'll be responsible for in this role :
- Lead Quality Review Board process
- In collaboration with Service teams, collect and analyze data for customer complaints / issues and warranty
- Understand customer symptoms and develop problem statements using structured problem-solving techniques.
- Obtain failed units and conduct failure analysis to understand Root Cause of Symptom
- Collaborate with Engineering, Manufacturing, Product Mgt, Quality, Supplier Quality to understand customer and product requirements, design intent and manufacturing processes to develop root cause of failure.
- Partner with responsible party to drive timely resolution of solutions
- In collaboration with Service teams, create service bulletins to rapidly share knowledge.
- Create, maintain, and report key performance measures (KPIs) for QRB Process
- Partner with Quality Analytics team to create data models which provide early detection to potential product quality concerns
- Responsible for warranty budget and 10% YOY reductions in incidents and costs.
What are the basic qualifications for this role?
To be a great fit for the role :
How We Define Our Values and Why You Should Join Our Team :
The backbone behind our collection of outstanding businesses is a team of dedicated employees who protect and enhance our valued reputation for quality and delivering what we promise. It is our values that define Dover to all of our key audiences : our shareholders, customers, prospective employees and especially to ourselves.
These values must be expressed in our work and embody our actions, as they form the basis by which we do our jobs, make decisions, and measure our performance. It is our unwavering commitment to maintaining our values that defines who we are as a Company.
What's in it for you?
