What are the responsibilities and job description for the Quality Assurance Manager (67751BR) position at Harvard University?
Position Description
Harvard University Information Technology (HUIT) is a community of Information Technology professionals committed to delivering service and technological solutions in support of teaching, learning, research, and administration. We are recruiting an IT workforce that has both breadth in the ability to collaborate and innovate across disciplines – and depth in specific areas of expertise. HUIT offers opportunities for IT professionals to learn and work in an unique technology landscape and service-focused environment. If you are a technically proficient, nimble, user-focused, and accountable IT professional who also connects with the importance of collaborating well in a team environment, we are looking for you!
This is fully benefitted, full-time Harvard University position that has been funded through 6/30/2026. There is a possibility of renewal, contingent on funding, university policies and satisfactory job performance.
The Quality Assurance Manager is a member of a high-performing team that focuses on the development and implementation of a world-class online learning platform (LXP). This is an ideal opportunity to work at the intersection of online education and technical innovation, and in an organization that values creativity, collaboration, and diverse perspectives and backgrounds. The Quality Assurance Manager will lead a team responsible for developing, enhancing, and maintaining the quality assurance program for multiple large components of the LXP platform, while establishing and using industry-class quality assurance practices and processes. The Quality Assurance Manager will contribute to a culture of collaboration and openness within the team and with partners.
Typical core duties:
The following Additional Qualifications are strongly preferred. If you meet some, but not all, you are still encouraged to apply; we value employees with a willingness to learn:
Please provide a cover letter with your application.
Please note:
Accessibility:
Harvard University welcomes individuals with disabilities to apply for positions and participate in its programs and activities. If you would like to request an accommodation or have questions about the physical access provided, please contact our University Disability Resources Department.
Work Format Details
This position is Hybrid (partially onsite/partially remote) with the possibility of fully remote.
About Us
More About HUIT:
Our Mission: huit.harvard.edu/about
We empower the Harvard community with essential and transformative technologies to advance education, knowledge, and discovery.
HUIT’s core values are:
HUIT’s IT Academy aims to enable each IT staff person to grow professionally and become a trusted partner to her or his team. The IT Academy is built on the belief that every IT staff member across the University (including technology employees at each school and campus) can grow in her or his area of expertise as well as building strong people and project management skills. Learn more here: https://itacademy.harvard.edu/
Benefits
We invite you to visit Harvard's Total Rewards website ( https://hr.harvard.edu/totalrewards ) to learn more about our outstanding benefits package, which may include:
Information Technology
Department Office Location
USA - MA - Cambridge
Job Code
I0759M Applications Mgt V
Work Format
Hybrid (partially on-site, partially remote)
Sub-Unit
Salary Grade
059
Department
Academic Technology
Union
00 - Non Union, Exempt or Temporary
Time Status
Full-time
Appointment End Date
30-Jun-2026
Pre-Employment Screening
Identity
Commitment to Equity, Inclusion, and Belonging
Harvard University views equity, diversity, inclusion, and belonging as the pathway to achieving inclusive excellence and fostering a campus culture where everyone can thrive. We strive to create a community that draws upon the widest possible pool of talent to unify excellence and diversity while fully embracing individuals from varied backgrounds, cultures, races, identities, life experiences, perspectives, beliefs, and values.
EEO Statement
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy and pregnancy-related conditions, or any other characteristic protected by law.
LinkedIn Recruiter Tag (for internal use only)
Harvard University Information Technology (HUIT) is a community of Information Technology professionals committed to delivering service and technological solutions in support of teaching, learning, research, and administration. We are recruiting an IT workforce that has both breadth in the ability to collaborate and innovate across disciplines – and depth in specific areas of expertise. HUIT offers opportunities for IT professionals to learn and work in an unique technology landscape and service-focused environment. If you are a technically proficient, nimble, user-focused, and accountable IT professional who also connects with the importance of collaborating well in a team environment, we are looking for you!
This is fully benefitted, full-time Harvard University position that has been funded through 6/30/2026. There is a possibility of renewal, contingent on funding, university policies and satisfactory job performance.
The Quality Assurance Manager is a member of a high-performing team that focuses on the development and implementation of a world-class online learning platform (LXP). This is an ideal opportunity to work at the intersection of online education and technical innovation, and in an organization that values creativity, collaboration, and diverse perspectives and backgrounds. The Quality Assurance Manager will lead a team responsible for developing, enhancing, and maintaining the quality assurance program for multiple large components of the LXP platform, while establishing and using industry-class quality assurance practices and processes. The Quality Assurance Manager will contribute to a culture of collaboration and openness within the team and with partners.
Typical core duties:
- Direct all quality control aspects of application processes (studies, research, testing, operations)
- Anticipate system wide risks, recommend QA solutions, and facilitate response.
- Prepare and present communications on topics including quality standards, process changes, change management, test case management.
- Represent the department internally and externally.
- Abide by and follow the Harvard University IT technical standards, policies, and Code of Conduct.
- Other duties as needed or required.
- Minimum of seven years’ post-secondary education or relevant work experience
- Supervisory experience
The following Additional Qualifications are strongly preferred. If you meet some, but not all, you are still encouraged to apply; we value employees with a willingness to learn:
- Strong understanding of QA methodologies, tools, and processes.
- Proficiency in test management software (Zephyr, TestRail, etc.)
- Experience with test automation and manual testing; and overseeing and managing quality assurance engineers.
- Familiarity with WCAG accessibility standards and related testing tools, and with performance and security testing.
- Completion of Harvard IT Academy specified foundational courses (or external equivalent) preferred
- Work is performed in an office setting
Please provide a cover letter with your application.
Please note:
- Harvard University requires pre-employment reference and background screening.
- We are unable to provide work authorization and/or visa sponsorship.
- This position has a 180-day orientation and review period.
Accessibility:
Harvard University welcomes individuals with disabilities to apply for positions and participate in its programs and activities. If you would like to request an accommodation or have questions about the physical access provided, please contact our University Disability Resources Department.
Work Format Details
This position is Hybrid (partially onsite/partially remote) with the possibility of fully remote.
- Fully remote is for work locations over 150 miles from campus and within an approved Harvard registered payroll state. All remote work must be completed in a registered state, which includes Massachusetts, Connecticut, Maine, New Hampshire, Rhode Island, Vermont, Georgia, Illinois, Maryland, New Jersey, New York, Virginia, Washington, and California (CA for exempt positions only) Harvard registered payroll state . Certain visa types and funding sources may limit work location. Individuals must meet work location sponsorship requirements prior to employment.
About Us
More About HUIT:
Our Mission: huit.harvard.edu/about
We empower the Harvard community with essential and transformative technologies to advance education, knowledge, and discovery.
HUIT’s core values are:
- Human-centered
- University-focused
- Innovation-driven
- Team-oriented
HUIT’s IT Academy aims to enable each IT staff person to grow professionally and become a trusted partner to her or his team. The IT Academy is built on the belief that every IT staff member across the University (including technology employees at each school and campus) can grow in her or his area of expertise as well as building strong people and project management skills. Learn more here: https://itacademy.harvard.edu/
Benefits
We invite you to visit Harvard's Total Rewards website ( https://hr.harvard.edu/totalrewards ) to learn more about our outstanding benefits package, which may include:
- Paid Time Off: 3-4 weeks of accrued vacation time per year (3 weeks for support staff and 4 weeks for administrative/professional staff), 12 accrued sick days per year, 12.5 holidays plus a Winter Recess in December/January, 3 personal days per year (prorated based on date of hire), and up to 12 weeks of paid leave for new parents who are primary care givers.
- Health and Welfare: Comprehensive medical, dental, and vision benefits, disability and life insurance programs, along with voluntary benefits. Most coverage begins as of your start date.
- Work/Life and Wellness: Child and elder/adult care resources including on campus childcare centers, Employee Assistance Program, and wellness programs related to stress management, nutrition, meditation, and more.
- Retirement: University-funded retirement plan with contributions from 5% to 15% of eligible compensation, based on age and earnings with full vesting after 3 years of service.
- Tuition Assistance Program: Competitive program including $40 per class at the Harvard Extension School and reduced tuition through other participating Harvard graduate schools.
- Tuition Reimbursement: Program that provides 75% to 90% reimbursement up to $5,250 per calendar year for eligible courses taken at other accredited institutions.
- Professional Development: Programs and classes at little or no cost, including through the Harvard Center for Workplace Development and LinkedIn Learning.
- Commuting and Transportation: Various commuter options handled through the Parking Office, including discounted parking, half-priced public transportation passes and pre-tax transit passes, biking benefits, and more.
- Harvard Facilities Access, Discounts and Perks: Access to Harvard athletic and fitness facilities, libraries, campus events, credit union, and more, as well as discounts to various types of services (legal, financial, etc.) and cultural and leisure activities throughout metro-Boston.
Information Technology
Department Office Location
USA - MA - Cambridge
Job Code
I0759M Applications Mgt V
Work Format
Hybrid (partially on-site, partially remote)
Sub-Unit
Salary Grade
059
Department
Academic Technology
Union
00 - Non Union, Exempt or Temporary
Time Status
Full-time
Appointment End Date
30-Jun-2026
Pre-Employment Screening
Identity
Commitment to Equity, Inclusion, and Belonging
Harvard University views equity, diversity, inclusion, and belonging as the pathway to achieving inclusive excellence and fostering a campus culture where everyone can thrive. We strive to create a community that draws upon the widest possible pool of talent to unify excellence and diversity while fully embracing individuals from varied backgrounds, cultures, races, identities, life experiences, perspectives, beliefs, and values.
EEO Statement
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy and pregnancy-related conditions, or any other characteristic protected by law.
LinkedIn Recruiter Tag (for internal use only)
Salary : $5,250
