What are the responsibilities and job description for the Hotel General Manager position at Harvest Drive Family Inn?
PRIMARY DUTIES AND ACCOUNTABILITIES
Supervisory
· Directly supervises the hotel staff. Responsibilities include interviewing, hiring, training, directing work, and appraising performance of employees. Also tasked with resolving employee relations issues and rewarding/disciplining associates.
· Oversees the activities of all staff members in order to ensure adherence to hotel policies and procedures. Reviews all departmental schedules for accuracy and staffing demands.
· Conducts or provides assistance in conducting all weekly, quarterly, and annual meetings.
· Responsible in performing room inspections to make sure room is cleaned as per brand standards
· Manages purchasing and orders for hotel supplies.
· Responsible in performing monthly inventories.
· Performs tasks to solicit customer/group leads eg. Parking lot visits to competitor hotels
· Makes sure hotel is compliant to BSA and thus ensuring that the hotel passes the BSA (brand standard audit)
Financial Responsibilities and Forecasting
· Responsible for completing weekly summary reports
· Maintains accurate records of hotels funds and information including, but not limited to, the cash flow sheet, accounts receivable and payable, credit card receipts, and registration information.
· Reviews, validates, vendor invoices.
· Responsible for hotel payroll administration.
· Makes cash deposits and submits reconciled cash deposit reports to accounting team
· Maintains petty cash and petty cash reporting to accounting team
Guest Service
· Offer guests assistance whenever possible.
· Responsible for resolving escalated customer relations issues.
· Answers inquiries pertaining to hotel policies and services.
· Must appropriately address guest requests to ensure customers are satisfied with the hotel’s services and accommodation.
· Responsible for positively representing and promoting the property.
· Ensures systems and procedures are in place and followed for guest safety and security.
· Perform front desk duties as well
· Fills in for vacant shifts as needed.
Job Type: Full-time
Pay: $35,000.00 - $40,000.00 per year
Schedule:
- 8 hour shift
Experience:
- Manager: 2 years (Preferred)
Work Location: In person
Salary : $35,000 - $40,000