Retail General Manager

Job Title: General Manager

Department: Retail Dispensary

Reports To: Area Manager

FLSA Status: Regular-Exempt

ROLE SUMMARY

The General Manager will be responsible for managing personnel, inventory purchasing and tracking, sales goals and bonus targets, as well as the general day-to-day matters for their assigned Dispensary.

The General Manager should support and motivate employees to perform at their highest while staying in regulatory compliance and follow approved Standard Operating Procedures.

You will communicate effectively with all levels of the organization to implement and maintain store goals, protocols, policies, and procedures in accordance with company standards, maximize the SEE philosophy (Speed, Efficiency, Empathy) and maintaining the "yes" mentality.

KEY DUTIES AND RESPONSIBILITIES

• Drives sales and revenue
• Maintain the highest level of presentation, customer service, and compassion to all patients
• Plan and implement strategies to drive service standards and attract new customers
• Coordinate daily customer service operations (e.g., sales processes, orders, and payments)
• Ensure maximum profitability and sales growth in all store functions by managing expense budgets, including deposits, accounts receivable, and profit and loss
• Adhere to all cannabis state-specific regulations and laws, execute, and enforce compliance efforts
• Create reports, analyze, and interpret retail data, such as revenues, expenses, and competition
• Conduct regular audits to ensure the store is functionable and presentable
• Review, maintain and update all departmental SOP's and assure that any changes are communicated to employees and the most recent SOP versions are available
• Evaluate employee performance and identify hiring and training needs
• Supervise and motivate staff to perform their best
• Coach and support new and existing team members
• Monitor and maintain store inventory
• Communicate with customers and evaluate their needs
• Analyze consumer behavior and adjust product positioning
• Resolve customer complaints/issues
• Research emerging products and use information to update the store's merchandise
• Schedule and analyze employee work times to ensure the store has adequate coverage daily

SKILLS AND QUALIFICATIONS

• Bachelor's degree preferred, four years related experiences and/or training or equivalent combination of education and experience
• Prior management experience, preferably in retail and/or customer service area is a plus
• Must have prior cash handling experience
• Must possess the ability to train, develop and evaluate a team of 40 employees
• Strong interpersonal skills, business sense, and professionalism to communicate with all levels of management and staff; ability to uphold a strict level of confidentiality and discretion
• Able to communicate in conversational English to work effectively with customers and team members, operate electronic equipment (computer, laptop), comprehend safety procedures, and utilize telecommunication devices
• Proven ability to analyze data and draw appropriate conclusions to inform policies and procedures
• Ability to interact with customers and team members respectfully and politely

ADDITIONAL MINIMUM QUALIFICATIONS

• Must possess a valid driver's license and a clear driving record
• Must be able to pass a level 1 and level 2 background check and drug screening
• Must be at least 21 years of age
• Must possess the mental and physical capacities necessary to perform the job duties

PHYSICAL REQUIREMENTS

While performing the duties of this job, the employee is:

• constantly required to move/traverse throughout entire facility, including confined spaces; accurately communicate and exchange sensitive information and ideas with others, including members of the public; observe/inspect details at varying ranges; operate computing devices;
• frequently required to manipulate objects of varying sizes and weights (e.g., product, packaging, tools, office machinery); push/pull objects up to 50lbs; lift/carry/position objects up to 50lbs; ascend/descend stool/ladder/steps; position self and/or objects at floor level (e.g., crouch, stoop, kneel, crawl);
• occasionally required to remain in a seated position.

WORK SCHEDULE

45 hours weekly with flexible hours depending on store needs. Must be available to work evenings, weekends, and holidays.