What are the responsibilities and job description for the Intake Coordinator position at Harvest Home?
Job Description
Job Description
Salary : $23-24
Organization Summary : Harvest Home is Christian non-profit organization providing shelter and support to pregnant women experiencing homelessness and their babies. Our comprehensive program transforms the lives of homeless pregnant women and their children by providing housing, support, and programs that equip women to become great mothers. Visit our website to learn more : www.harvesthomela.org
Position Summary : The Intake Coordinator is responsible for the intake, move in and orientation, and transition process of residents at Harvest Homes residential home in Venice.
Primary Responsibilities
Oversee the intake process including phone screenings, in-person interviews, determining eligibility and referrals
Ensure all intake calls and / or online intake forms are answered professionally within a timely manner and entered into the intake database
Collaborate closely with the residential team to ensure all bed vacancies are filled
Oversee the move in process including a belongings search, COVID and drug testing and home / program orientation
Ensure that all entering residents are enrolled into resident database within 24hrs of entering program.
Assist in conducting orientation of all new intakes on program expectations
Conduct room flips which involve cleaning and staging rooms and preparing welcome baskets
Collaborate with the Care Coordination team regarding move ins and move outs
Input, maintain, and organize detailed, accurate, high-quality documentation in resident files and database
Develop and maintain close working relationships with local service providers, outreach workers, case managers, etc.
Provide and / or coordinate crisis intervention assistance
Coordinate volunteer support for intake process and room flips
Support case manager with client resource coordination and transportation needs, as available
Staff Duties
Attend staff meetings, training, and events
Monday Friday with availability to occasionally work nights and / or weekends as needed for crisis, emergency, and / or events
Other duties as assigned
Qualities and Skills
Resourceful, motivated self-starter with the ability to manage time well and work autonomously; to manage multiple tasks and priorities, including proficiency in balancing direct service responsibilities with program, documentation, and organization responsibilities
High EQ in order to foster respective and appropriate relationships with residents in order to serve our population well including an understanding of and sensitivity to concerning homelessness, trauma, mental health, etc.
Demonstrate understanding and awareness of substance abuse and / or negative behavioral health symptoms.
High level of self-accountability and ethical standards
Strong Communication (open, honest, humble) and Organization Skills. We value solution-oriented feedback and problem solving.
Strong administrative skills and proficiency in Microsoft Office Suite (Word, Excel, Outlook) required
Ability to set, model, and uphold appropriate personal and professional boundaries and relationships with staff, residents, volunteers, and community providers
Preferred Qualifications
2 years' experience in social service field (non-profits, government, missions, etc.)
Experience working with many of the following : high-risk populations, women, homelessness, pregnancy, victims of trauma, mental health, substance use, domestic violence, foster care, DCFS
Skilled in Trauma-Informed Care, Resident-Centered, Solution-Focused, and an empowering strengths-based approach
Prior experience working in a shelter, group home, and / or residential treatment program.
Crisis-intervention and / or de-escalation training, skills, and / or experience
Other Requirements
Drivers License and Personal Vehicle for occasional resident transportation
Smart phone that is compatible with work-related apps
Comprehensive employment and criminal background check
Compliance with COVID-19 safety requirements including proof of full vaccination
Acceptance of organization ministry standards (to be provided after application)
Physical requirements : Job frequently requires sitting for extended periods of time, Must be able to lift 40 lbs
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