Administrative Assistant/Desk Clerk

JOB SUMMARY:
We are seeking a highly organized and detail-oriented Administrative Assistant/Desk Clerk to join our team. The ideal candidate will manage front desk operations, provide exceptional customer support, and ensure smooth office management. This role requires knowledge of administrative information management office practices, techniques, procedures, and military protocol guidelines.

KEY RESPONSIBILITIES:

Perform duties and comply with all policies and instructions and meet required performance standards as defined by the Military & Family Readiness (M&FR), Air Force, and Department of Defense (DoD) regulations.

• Act as a point of contact for assigned program to provide information to service members, installation leadership, and community partners.
• Prepare responses to technical and non-technical requests for information to members’ and installation leadership.
• Administer timely and accurate input of Congressionally mandated documentation for the Transition Assistance Program (TAP).
• Sign customers up for a variety of TAP briefings to include, but not limited to: Pre-Separation, 3-day Core Curriculum, and two-day tracks.
• Record and document attendance registration for all TAP workshops.
• Document customer and programmatic information in the Air Force Family Integrated Reporting and Statistical Tracing system, DoDTAP, and TAPEvents.org systems/platforms.
• Maintain and update monthly loss roster data of members required to complete TAP; notify members in accordance with laws, regulations, guidelines, and policy.
• Responsible for accurate collection, input, inventory, maintenance, and tracking of all forms within TAP.
• Conduct research and collect data and information concerning processes, administrative programs or procedures from various sources, such as database systems, manuals, policies, procedures, and other means to prepare reports and papers and respond to inquiries.
• Retrieve reports, numerical data, status reports to analyze problems, identify significant factors, gather pertinent data, and propose solutions.
• Review administrative program guidance, policies, and procedures to determine effectiveness of service delivery.
• Answer phone, email, and in-person inquiries regarding members’ progress and remaining requirements in accordance with laws, regulations, guidelines, and policy.
• Appropriately document summaries of interactions with clients and community partners.
• Scan, upload, and maintain electronic records. Advise staff how to correctly amend electronically filed documents. Demonstrate high attention to detail to ensure data quality of staff entries adheres to established laws, regulations, guidelines, and procedures; appropriately advise staff how to correct/amend documents and electronic records.
• Maintain professional partnerships with installation and community agencies.
• Maintain inventory of program materials, marketing items, computer equipment, and resource guides.
• Maintain confidentially regarding sensitive, personal information.
• Attend meetings and conferences as assigned and follow-up/consult with staff as required.

Minimum Qualifications:

Associate's Degree or at least 3 years of experience in a military/government environment.

• At least one year of clerical or data entry experience in an office setting.
• One year of experience with the Transition Assistance Program or in a military environment.
• Proficient in Microsoft Office Suites (Microsoft Word, Excel, PowerPoint).
• Knowledgeable in general data entry tasks, administration, telephone etiquette, office management methods.
• Able to read, understand, speak, and write English well enough to effectively communicate with customers and staff, both in person and via telephone.
• Professional communication and customer service skills.
• Strong organizational background and understanding of the importance of meeting deadlines.
• Ability to work independently as well as part of a team in a fast-paced environment.
• Skill in applying basic principles, concepts, and practices of the occupation to perform administrative tasks in support of a Congressionally mandated Transition Assistance Program (TAP).
• Ability to communicate effectively orally and in writing to provide factual and procedural information clearly.

Why Join Us? If you are passionate about providing excellent service and thrive in a structured yet dynamic role, we encourage you to apply for the Administrative Assistant/Desk Clerk position today!

Location: Military & Family Readiness (M&FR) Center, Offutt AFB (NE)

Job Type: Full-time

Pay: $29.90 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• Health insurance
• Paid time off

Schedule:

• 8 hour shift

Education:

• Associate (Preferred)

Experience:

• Military: 1 year (Required)
• clerical or data entry: 1 year (Required)

Ability to Commute:

• Offutt AFB, NE 68113 (Required)

Ability to Relocate:

• Offutt AFB, NE 68113: Relocate before starting work (Required)

Work Location: In person

Salary : $30