What are the responsibilities and job description for the Contact Center Specialist position at Harvey Nash?
Summary:
We’re in search of an experienced Contact Center Specialist with 3 years of experience in combined experience working within a contact center environment developing knowledge articles for frontline agents
Here are some of the specific details:
Job Title: Contact Center Specialist
Location: Peoria, IL
Duration: 12 Months with possible extension
Status: Hybrid
MUST HAVE skills
- 2 years combined experience working within a contact center environment developing knowledge articles for frontline agents
- Collaborate with team members on building front line agent processes.
- Develop, build, and refresh knowledge articles.
- Customer service background a plus.
- Experience analyzing data via Power BI dashboards and/or google analytics.
Education
- 4 year education or communication degree
Let me know if you are interested in this job and/or if you can assist us by referring someone who is interested in this job, since we offer the lucrative referral bonuses.
A reasonable, good faith estimate of the minimum and maximum for this position is $35 to $40
Benefits will also be available and details are available at the following link: https://flipbooks.nashsquared.com/why-you-should-work-with-us/full-view.html
I am looking forward to speaking with you today.
About us:
Harvey Nash is a national, full-service talent management firm specializing in technology positions. Our company was founded with a mission to serve as the talent partner of choice for the information technology industry.
Our company vision has led us to incredible growth and success in a relatively short period of time and continues to guide us today. We are committed to operating with the highest possible standards of honesty, integrity, and a passionate commitment to our clients, consultants, and employees.
We are part of Nash Squared Group, a global professional services organization with over forty offices worldwide.
For more information, please visit us at https://www.harveynashusa.com/
Kishore Varanasy
Resource Manager
(615) 468-0188 Ext. 2521
(615) 708-5192
