What are the responsibilities and job description for the IT Program manager (On-Site) position at HarveyNashUSA?
Job Title : IT Program manager ( On-Site)
Location : Los Angeles, CA
Perm / FTE Role
Opportunity
Responsible for change management and local platform portfolio, for projects delivery, vendor contracts and the risks management. Builds and maintains close relationships with the Business operations department and stakeholders to qualify and forecast demand for business-driven IT needs, rationalize the tech debt drive the modernization / digitization for the terminal as per the tech standards. Responsible for IT and technology contracts management and compliance.
This position is based in Los Angeles, California and its 100% on-site. This position is eligible for relocation benefits.
Responsibilities :
Responsible for project scope and objectives involving all relevant stakeholders and ensuring technical feasibility for Technology rollout & IT Integrations projects and new buildouts.
Responsible for Project Setup Process : review project documents, review contract information is accurate and consistent with proposals, pro forma, project set-up form, and subcontractor quotes.
Manage outsourced vendors or contractors, negotiate contracts for services, and monitor service level agreement performance of vendor; develop action plans for any corrections identified.
Drive the standardization and the rationalization of the local portfolio of tech solutions and ensuring strong alignment with global standards.
Review and implement compliance procedures and tracking mechanisms to ensure compliance with local contracts, vendor SLAs, including maintaining all contractual documentation, ensure all contractual documentation is consistent both from a technical and contractual perspective.
Responsible for developing and managing the budget to run and maintain the It Department portfolio.
Act as the local point of coordination for all portfolio deployments across the region (Heatmaps and Policy Deployments).
Ensure terminal constraints and / or specificities are well captured during the development of new project implementation.
Effectively manage stakeholders across platform teams, functions and terminals to reach agreement on conflicting priorities
Preferred Skills
Education - University or higher vocational degree and certification in Information Technology, Business management, or related discipline is preferred.
Experience - Minimum five (8) years of applicable and transferable knowledge and experience as a Project Manager, Service Delivery Manager or PMO.
Transportation or shipping industry experience is required.
Active Project Management Professional (PMP) / PRINCE II certification is preferred.
Strong operations & technology background, with specific exposure to the portfolio in operational domain.
Experience of providing effective demand management for IT portfolio.
Experience with driving standardization of an IT across different business units.
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