What are the responsibilities and job description for the Customer Service Representative position at HASA, Inc?
Customer Service Representative
We are looking for an outgoing Customer Service Representative to assist our customers with product inquiries in a swift, proficient and friendly manner. The Customer Service Representative will be instrumental in customer retention by addressing concerns and product issues, and by communicating in a professional, positive manner. You will apply your multitasking skills by listening and speaking to customers, navigating computers, and typing call documentation simultaneously. You will have the ability to swiftly gain customer confidence and trust.
ESSENTIAL FUNCTIONS:
1. Customer Service.
- Resolve customers inquiries by phone, walk-in, and email.
- Interacts with customers to provide support and information on delivery, products, or services.
- Maintain polite and professional communication via phone and email.
- Providing outstanding customer service.
- Builds and sustains long-term customer partnerships, cultivates rapport with customer, and makes business relationship mutually beneficial.
- Anticipate and identify customers’ needs to ensure their seamless and positive experience.
- Receive and process sales orders via phone, email or in person.
- Check Email throughout the day Process Daily Calling List – Site Specific Process Automatic Orders Process Trailer orders.
- Ensure appropriate actions are taken to resolve Customers’ problems and concerns.
- Forwarding any escalating inquiries to relevant individuals and departments. Contacting Customers to give them accurate feedback on the progress of their inquiries.
- Ability to Creatively problem-solve and communicate effectively for win/win results.
- Updating Customer Information as required.
- Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
- Maintain confidentiality of information.
- Handling office tasks, such as filing, generating reports.
- Performs other related duties as assigned.
2. Support Logistics Department.
- Print Picking Tickets and organize them by delivery date.
- Submit orders to Logistics department for distribution.
- Assist drivers with instructions for deliveries over the phone.
3. Support Office Services.
- Answer the phone, transfer phone calls and messages, classify and filter calls.
- Assist officers and managers with special projects.
Requirements:
Salary is Based on Experience.
Job Type: Full-time
Pay: From $20.00 per hour
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Vision insurance
Work Location: In person
Salary : $20
