Collision Customer Service Representative (CSR)

Haskins Automotive is seeking a full-time experienced Collision Customer Service Rep for IMMEDIATE hire. Competitive compensation and benefits package with significant opportunity for career growth.

Haskins Automotive is a full-service independent dealer shop located in downtown Wellesley. In addition to our Collision Center, we have a sizeable Service and Used Car Sales Department. Family owned and operated since 1929, we are an established business aggressively pursuing growth.

The Claims Representative duties include:

• Greeting all customers when they enter the office in a timely and professional manner
• Answering the phones, taking messages, and forwarding the messages to the appropriate Appraiser
• Monitoring email account, and responding to emails on a timely basis
• Scheduling all body shop appointments
• Reviewing all payment policies with customer and with insurance personnel prior to the customer arriving to take delivery of their vehicle
• Verifying that parts have arrived and notifying the customer the day prior to their appointment
• Receiving and reviewing all customer required forms for accuracy
• Transmitting all DTPs to insurance companies on a timely basis
• Writing up repair orders
• Inputting all sublet items onto Repair Orders
• Scheduling any/all alternate transportation needed by a customer, including rental cars
• Properly receiving payments from the customer, inputting payments into the management system, using the credit card machines, and handling all of the administrative aspects of delivery
• Maintaining all receivables within a 30-day time period
• Routinely working with Business Office Manager on issues relating to receivables
• Notifying customers when their vehicle is completed, reviewing payment information, and notifying customers of hours of operation

The Claims Representative should:

• Be outgoing, friendly, helpful, and people-oriented
• Dress in an appropriate and professional manner
• Have excellent organizational and communication skills
• Have the ability to adapt to daily changing circumstances
• Maintain an organized and clean working area
• Maintain a good work attitude and cooperate with fellow employees
• Be very thorough and detailed in their documentation process
• Be able to multitask
• Be proficient in data entry
• Have basic accounting skills
• Be proficient in CCC Estimating Software, Microsoft Word & Excel