What are the responsibilities and job description for the Student Worker - Hastings YMCA Member Services Representative position at Hastings College?
Applicants must be eligible for Federal Work Study Funds for this position. Contact HC Financial Aid at hcfinaid@hastings.edu to check eligibility before applying.
This position supports the work of the Y, a leading nonprofit committed to strengthening community through youth development, healthy living and social responsibility. Member Services Representatives deliver excellent service to all members, guests and program participants, engaging members by having a general knowledge of memberships and all Y programs and services.
1. Provide excellent customer service to all members, guests and program participants.
a. Includes in-person greetings, answering phone calls, monitoring and responding to emails, others to provide a great experience for our guests.
b. Includes providing information on facility services and programs.
2. Conducts interviews and / or tours responsive to the needs of prospective members; sells memberships.
3. Builds relationships with members; helps members connect with one another and the YMCA.
4. Handles and resolves membership concerns and informs supervisor of unusual situations or unresolved issues.
5. Following and enforcing all YMCA policies and rules.
6. May hand out locker keys, locks and towels; may monitor the locker rooms as required.
7. Monitoring the cleanliness and safety of the facility.
8. Perform Opening / Closing duties as assigned.
9. Handle financial transactions for programs and memberships and keeps an accurate record.
10. Possess and champion a basic knowledge of the YMCA's history, mission, vision, and values.
11. Accurately handling financial transactions and provide receipts.
12. Performs other duties as assigned.
See attached document for additional information and requirements for the position.