Legal Intake Specialist

Job Overview:

As a legal intake specialist, you will be a primary point of contact for potential clients seeking legal assistance. Your primary responsibility will be to gather essential information efficiently and empathically from prospective clients, ensuring their needs and concerns are addressed promptly and with the utmost care.

Your excellent communication skills, meticulous attention to detail, and legal knowledge will enable you to assist the firm in determining the viability of potential cases and directing clients to the appropriate legal resources.

Duties & Responsibilities:

· Conduct initial client interviews over the phone, collecting relevant details about their medical malpractice or personal injury concerns, case-related data, and personal information.

· Demonstrate empathy and understanding while building rapport with potential clients, ensuring they feel comfortable sharing sensitive information.

· Evaluate the urgency and seriousness of each inquiry, prioritizing cases that require immediate attention.

· Use legal knowledge and training to identify potential legal issues and determine the appropriate action for each client's situation.

· Collaborate with attorneys and other team members to analyze and summarize case information for review.

· Maintain accurate and organized records of client interactions and case details in the firm's case management system.

· Conduct follow-up calls to clients to gather additional information or answer any questions.

· Provide clients with basic information about legal procedures and the firm's services.

· Maintain high professionalism, confidentiality, and integrity throughout all interactions with clients and colleagues.

Required Skills:

· Ability to communicate effectively and demonstrate empathy and patience with various individuals and personalities.

· Able to work independently and as part of a team to prioritize and complete tasks in a timely manner.

· Strong organizational skills and attention to detail.

· Ability to manage time, solve problems, and multi-task in a fast-paced environment.

· Proficiency in using case management software and other relevant tools.

· A passion for providing exceptional client experience and ensuring client satisfaction.

· Previous experience in a legal intake role or related position is highly preferred.

Job Type: Part-time

Pay: From $15.00 per hour

Expected hours: 10 – 15 per week

Schedule:

• Weekends only

Experience:

• Microsoft Office: 3 years (Required)

Location:

• Houston, TX (Harris County) (Required)

Work Location: Remote

Salary : $15