Axe Throwing Venue Manager

Our company is looking for an Assistant Venue/Operations Manager to implement procedures and policies that will ensure the smooth running of our daily operations. The Assistant Venue/Operations Manager will ensure that departments such as Coaching, Customer service and the Events team work in tandem with one another, and will act as an intermediary between departments in the event that conflicts occur. The ideal candidate for this position will be an individual who can be proactive in their approach to dealing with potential issues as well as being a team player who focuses on cooperation rather than competition.

We’re looking for a responsible, confident, energetic and reliable individual to help the General Manager run one of our two Hatchet Hangout locations in Clearwater and St Petersburg. Your job will be highly important in ensuring the associate team meets its goals of efficiency and customer satisfaction. This position will require a minimum of 40-50 hours a week, be compensated by a base salary of $35,620.00, and will offer additional opportunity for growth as Hatchet Hangout grows with additonal locations planned in the Tampa Bay area.

The Assistant Venue/Operations Manager will report directly to the General Manager and assist in the daily operations of the venue, train coaches and staff, monitor inventory and work with the General Manager to order inventory/merchandise based on need. You will have management responsibilities including opening and closing of the store, ensuring high level of staff performance, assisting in employee scheduling as needed and participating in Hatchet Hangout special events. The Assistant Venue/Operations Manager will also be aware of consumer behavior to ensure our store meets and exceeds client expectations.

The ideal candidate will have retail manager skills with a sharp business mindset. They should be skilled at organizing and solving problems with an extreme aptitude for customer service. Interpersonal and mediation skills will also be very useful as you’ll often be acting as liaison between managers, employees and customers. Ultimately, the duties of the Assistant Venue/Operations Manager are to make sure the store operates effectively and that we keep our customers safe and happy.

Assistant Manager Responsibilities

• Coordinate daily customer service operations (e.g. hosting, coaching, reservation management and payments)
• Supervise and motivate staff to perform their best
• Act as our store’s representative and set an example for our staff
• Assist the General Manager in planning and implementing strategies to attract customers
• Monitor and maintain store inventory, Keep all needed supplies ordered, in stock and available (wood, beverages, axes, etc.)
• Assist in evaluating employee performance and identify hiring and training needs
• Training all staff understands expectations and duties to perform at high levels
• Coach and support new and existing coaches, hosts and bartenders
• Enforcement of company dress codes and rules of conduct
• Suggest training programs and techniques. Teach staff how to help upsell, Encourage Social Media Interaction. Post Customer Pictures. Act as an Hatchet Hangout Brand ambassador. Develop a personal “getting the word out” plan for events. Community Networking and building that community feel. Develop working business relationships with other local businesses.
• Communicate with customers and evaluate their needs
• Handle any complaints from customers and deal with those complaints in a calm manner
• Assist as needed at registration and bar areas to expedite service.
• Make sure all employees adhere to company’s policies and guidelines

Requirements

• Will hire for attitude and train for skill
• Will be required to learn and master all responsibilities for coaching and running front desk (Hatchet Hangout will train for this)
• Managerial or similar experience preferred but not required
• Trustworthy, responsible and punctual
• Experience with performance evaluation processes
• Mastery of customer service principles
• Proficient math skills
• Leadership and organizational abilities
• Interpersonal and communication skills
• Problem-solving attitude
• Flexibility to work in shifts
• Ability to work evenings and weekends
• Be over the age of 18 and eligible to work in the United States
• Confident and outgoing personality
• Health and safety conscious
• Reliable, self-motivated and responsible
• Have reliable means of transportation

If you want to be part of a growing, local company that is focused on fun and customer service, this is for you. Hatchet Hangout, an urban axe throwing venue and lounge, began its journey in the fall of 2020 and opened its doors in 2021 and quickly became one of the area’s most sought after experiences. We provide a unique, fun and safe experience to our customers by providing an approachable, inviting atmosphere, good times and an experience you cannot forget.

Job Type: Full-time

Pay: $45,500.00 - $52,000.00 per year

Benefits:

• Employee discount
• Flexible schedule
• Paid time off

Schedule:

• 8 hour shift
• Weekends as needed

Experience:

• Sports coaching: 1 year (Preferred)
• Supervising experience: 1 year (Preferred)
• Management: 1 year (Preferred)

Work Location: In person

Salary : $45,500 - $52,000