What are the responsibilities and job description for the Service Manager position at Haumiller Engineering Co?
Job Details
Job Description
Join the Haumiller Engineering Team!
Haumiller Engineering is a 100% employee-owned company that designs and manufactures automation assembly and test equipment for the life science, personal care and food and beverage industries.
Haumiller Engineering has an exciting opportunity for an experienced Service Manager with 10 years' experience in automation assembly and test equipment machinery as a Service Technician, Lead Machine Builder or Service Manager to join our growing team.
This role will be responsible for managing customer service needs for custom equipment. Primary duties include developing and implementing service procedures and maintaining customer relationships both domestically and internationally. Experience managing and servicing customers globally preferred.
What You Will Do:
- Develop plans and build infrastructure to service customers 24/7 globally. This may include identifying available resources, negotiate contracts with third party providers, analyze budgets and benchmark pay structures for contractors
- Manage service personnel that may be located outside the United States
- Develop and implement staff development and training programs for Test Department personnel
- Monitor changing technology and implement improvements in the design and delivery of services both domestically and globally
- Responds to applicable field failures and customer complaints
What You Will Bring:
Our ideal candidate will have 10 years experience in the various disciplines of the automation business such as Machine Building, Testing, Debugging and Maintenance.
- 10 years experience as a Service Manager, Service Technician, or Lead Machine Builder for automated machinery
- Experience managing and servicing customers globally preferred
- Associate s degree or certificate from college or technical school preferred
- Must understand mechanical systems and the application of controls
- Understanding of Programmable Logic Controllers (PLC) and AC/DC electrical fundamentals
- Experience reading and understanding assembly drawings, electrical and pneumatic schematics
Haumiller Engineering compensation decisions are based on relevant factors such as job-related skills, experience and education or training. Should an offer for employment be made, individual qualifications will be considered.
What We Offer:
- Medical insurance
- Dental insurance - employer paid
- Vision Insurance employer paid
- Employee Assistance Program (EAP)
- Short and Long-term disability employer paid
- Basic Life and AD&D employer paid
- Voluntary Life insurance
- 401(k) with company match
- Pension plan
- Employee Stock Ownership Program (ESOP)
- Paid time off
- Flexible Spending Account (FSA)
- Health Savings Account (HSA)
- Tuition reimbursement
- Wellness Reimbursement
- 8 paid holidays
Haumiller Engineering is an Equal Employment Opportunity Employer
