What are the responsibilities and job description for the Dispatcher - Customer Service Representative position at Haun Welding Supply Inc?
Description
Haun Welding supply is a leading provider of industrial welding supplies and gases, offering to-notch products and exceptional customer service. We are looking for a highly organized and customer -focused dispatcher/Technical Customer Service Representative.
As s dispatcher/technical customer service representative, the ideal candidate would be responsible for scheduling and coordinating deliveries, communication with drivers and customers, and ensuring timely and accurate order fulfillment. This role requires strong multitasking skills, attention to detail, and the ability to work in a fast-paced environment.
Highlights of the position:
- Schedule and dispatch drivers for deliveries and pick ups, optimizing routes for efficiency.
- Communicate with drivers throughout the day to ensure smooth operations and address any issues.
- Provide excellent customer service by answering inquiries, resolving delivery concerns, and updating customers on delivery status.
- Maintain accurate records of driver schedules, deliveries, and service logs.
- Coordinate vehicle maintenance schedules to ensure fleet readiness.
- Collaborate with warehouse staff to confirm order accuracy and readiness for dispatch.
- Handle unexpected delays, reroutes, or emergency situations promptly and effectively.
Requirements
- Previous experience in dispatching, logistics, customer service or a related field preferred.
- Strong communication and problem solving skills
- Proficiency in dispatching software, and Microsoft office.
- Knowledge of DOT regulations.
- Ability to work in a fast paced environment and adapt to changing priorities.
- Must be 18 years old.
- CDL License a plus.
Haun Welding Supply offers competitive wages as well as a comprehensive benefits package including health, dental and vision insurance, 401k w/Company match, 100% paid life and long-term disability insurance, paid time off and paid holidays and More!
Since 1958 Haun Welding Supply has been delivering the best in quality and value. This philosophy has helped Haun Welding Supply grow into an industry leader in selling and distributing welding equipment, tools and supplies throughout New York State, Northern Pennsylvania, Vermont, New Hampshire and Connecticut.
As the many satisfied customers have come to know, THE HAUN COMPANIES offer products and services that you can depend on and an efficient cost-effective partnership that helps businesses succeed. We attribute the success of our companies to our exceptional team of Haun employees!
Salary : $26 - $29
