Help Desk Technician Level 1

Job Overview:

We are a Wholesale Food Company based in Hauppauge, Long Island seeking. We are seeking a detail-oriented and proactive Level 1 Help Desk Technician to join our IT team. This role will be responsible for providing technical support, managing IT assets, coordinating with external vendors, and assisting with system-related issues. The ideal candidate will ensure smooth onboarding/offboarding processes, maintain IT infrastructure, and serve as a key liaison between employees and external IT service providers.

Key Responsibilities:

Employee Onboarding and Offboarding:

• Set up workstations, software, and accounts for new employees.
• Ensure proper removal of access and recovery of company equipment for offboarding employees.

IT Support and Maintenance:

• Provide first-line technical support for day-to-day issues (e.g., printers, computers and other devices.
• Maintain and troubleshoot shared network printers (e.g., Toshiba), including toner replacement and coordinating service calls.
• Assist outside sales representatives with IT-related issues.

Vendor Liaison:

• Act as the primary contact with the Managed Service Provider (MSP), Connected Technologies, for major IT issues, including server or Wi-Fi outages.

System Coordination with Programmers:

• Assist employees in identifying system-related issues or updates.
• Relay issues, updates, and improvement requests to programmers.
• Manage and track support tickets and coordinate with programmers to ensure resolution.

Device and Asset Management:

• Maintain an up-to-date inventory of all company devices, including workstations, tablets, and other equipment.
• Ensure all devices are accounted for, secure, and functional.

Documentation:

• Document and maintain detailed records of IT processes, troubleshooting steps, and solutions for common issues.
• Maintain logs of IT support requests and resolutions.

Qualifications and Skills:

• Strong knowledge of computer hardware, software, and basic networking principles.
• Experience troubleshooting printers, computers, and peripheral devices.
• Familiarity with IT asset management and inventory tracking.
• Excellent communication skills and the ability to relay technical information to non-technical users.
• Strong organizational skills with attention to detail.
• Ability to work collaboratively with vendors and external service providers.
• Proficiency in maintaining documentation and creating detailed IT records.

Preferred Qualifications:

• Experience working with Managed Service Providers (MSP).
• Knowledge of Microsoft Office 365, SharePoint, AI (ChatGPT, Gemini, CoPilot) and commonly used workplace software.
• Basic understanding of programming or system integration (preferred, but not required).

Benefits and Opportunities:

• Join a dynamic and supportive team focused on technology-driven solutions.
• Opportunity to gain hands-on experience in IT systems and vendor management.
• Career development and training opportunities.

Equal Opportunity Employer:

We are committed to fostering a diverse and inclusive workplace where all employees feel valued, respected, and have the opportunity to grow and succeed. We provide Equal Employment Opportunities (EEO) to all employees and applicants for employment without discrimination or harassment on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, age, disability, marital status, citizenship, veteran status, genetic information, or any other characteristic protected by law.

Pre-employment Process: Applicants who receive a conditional offer must satisfactorily complete a pre-employment background check in accordance with state applicable law.

Disclaimer on Pay ranges: The salary range mentioned is an anticipated base salary range for this position. Exact salary depends on several factors, such as experience, skills, education and budget.

Job Type: Full-time

Pay: $50,000.00 - $60,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Day shift
• Monday to Friday

Education:

• Bachelor's (Required)

Experience:

• Microsoft Office: 5 years (Preferred)
• Desktop support: 3 years (Required)
• SharePoint: 5 years (Required)
• ChatGPT: 2 years (Required)
• Computer networking: 2 years (Required)

Ability to Commute:

• Hauppauge, NY 11788 (Required)

Work Location: In person

Salary : $50,000 - $60,000