What are the responsibilities and job description for the IT Help Desk Technician position at Madison IT Group?
Overview
We are seeking a skilled IT Technician to join our dynamic team. The ideal candidate will be responsible for providing technical support and ensuring the smooth operation of our IT systems. This role requires a proactive approach to problem-solving and a strong understanding of various technologies. The IT Technician will play a crucial role in maintaining the integrity of our network and assisting users with their technical needs.
Responsibilities
- Provide first-line support for IT-related issues, including troubleshooting hardware and software problems.
- Manage and maintain computer systems, ensuring all devices are up-to-date and functioning correctly.
- Assist with the configuration and setup of new hardware and software installations.
- Monitor network performance and resolve connectivity issues, including VPN and DNS configurations.
- Document all support requests and resolutions using IT management tools such as Remedy.
- Collaborate with team members to enhance IT processes and improve overall efficiency.
- Conduct regular maintenance checks on systems to prevent potential issues.
- Support users in both Windows and Linux environments, ensuring they have the necessary tools to perform their tasks effectively.
Skills
- Proficient in TCP/IP networking concepts and troubleshooting.
- Strong knowledge of Microsoft Office applications.
- Experience with DNS management and VPN configurations.
- Familiarity with Linux operating systems is a plus.
- Solid understanding of Windows operating systems and computer management practices.
- Excellent problem-solving skills with a focus on providing effective IT support.
- Strong communication skills, both verbal and written, to assist users effectively.
- Previous experience in a help desk or technical support role is preferred.
Join us as we strive to deliver exceptional IT services while fostering an environment of growth and innovation.
Job Types: Full-time, Permanent
Pay: $22.00 - $29.00 per hour
Benefits:
- Employee assistance program
- Flexible schedule
- Paid time off
Schedule:
- 8 hour shift
- Monday to Friday
Ability to Commute:
- Amagansett, NY 11930 (Required)
Ability to Relocate:
- Amagansett, NY 11930: Relocate before starting work (Required)
Work Location: In person
Salary : $22 - $29
