What are the responsibilities and job description for the Automotive Service Advisor/Writer position at Haus Auto Group - Canfield, Youngstown, North East...?
Job Summary
Our dealership is looking to add a qualified, reliable service advisor to our dealership’s staff. The ideal candidate will have automotive service experience and any familiarity with dealership DMS's (specifically Dealertrack) will be preferred. Advisor will initiate automotive services and repairs by ascertaining performance problems and services requested; verifying warranty and service contract coverage, performs claim submission for payment; developing estimates; writing repair orders; maintaining customer rapport and records.
Responsibilities and Duties
- Ascertains automotive problems and services by listening to customer's description of symptoms; clarifying description of problems; conducting inspections; taking test drives; checking vehicle maintenance records; examining service schedules.
- Verifies warranty and service contract coverage by examining records and papers; explaining provisions and exclusions.
- Develops estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles.
- Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system.
- Maintains customer rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns; arranging towing and temporary transportation.
- Maintains automotive records by recording problems and corrective actions planned.
- Writer/Advisor will also be responsible for preforming the same functions noted above on inventory units for sale by the dealership.
Job Type: Full-time
Pay: $50,000.00 - $65,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Shift:
- Day shift
Work Days:
- Monday to Friday
Application Question(s):
- Do you have reliable transportation?
Experience:
- Service Advisor: 1 year (Required)
Language:
- English (Required)
License/Certification:
- Driver's License (Required)
Work Location: In person
Salary : $50,000 - $65,000