What are the responsibilities and job description for the Automotive Service Advisor/Writer position at Klaben Auto Stores?
Warren, Ohio: Klaben is seeking a Success Oriented Aautomotive Service Advisor / Writer who will effectively communicate with customers concerning preventive automotive maintenance, service needs and repair costs of automotive vehicles presented for service. Our service advisor / writer will exceed customers’ expectations and deliver the WOW factor while working as part of a service advisor / writer team to meet departmental goals and objectives.
Essential Duties of Service Advisor / Writer:
- Determine customer’s initial expectations of service visit and need for scheduled automotive maintenance;
- Recommend automotive vehicle repair and maintenance to customer based upon initial customer request, customer explanation, analytical process, management direction, vehicle operation, manufacturer guidelines and online resources;
Promote sale of products and services mutually beneficial to customer and dealership;
- Communicate and consult effectively with automotive service technicians and management about ordered maintenance and repair work;
- Assign time to each job based on customer labor time guide designated by management;
- Excellent follow-up to verify customer satisfaction;
- Build relationships with customers to promote repeat and referral sales and service business.
Requirements:
- Minimum 2 years of service advisor/writer experience with Ford or competitive make. Should have working knowledge of applicable manufacturer’s diagnostic system and shop manuals.
- Ability to use computers for mathematical calculations, word processing, emails, research, training, testing, customer interaction and as may be required for the effective execution of all dealership and manufacturer processes and procedures.
- Well-organized and ability to multi-task to maintain work flow and customer satisfaction;
- The employee is regularly required to regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds
- Winning attitude, excellent professional communication and sales skills and strong focus on quality and customer satisfaction.
- Valid driver’s license and unrestricted insurability under Klaben policy maintained throughout employment.
Why You’ll Love Working for Us! (Our Benefits)
- Competitive Salary
- Comprehensive benefits package including medical, dental, vision, 401k with company match, flexible paid time off, paid holidays, and much more!
- Closed Sundays & holidays!
- Job stability. Klaben Auto Stores has been in business since 1973!
- Our team members take pride in pursuing success in a company dedicated to outstanding customer service and integrity!
If you are enthusiastic about joining a winning team, please submit your resume.
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Referral program
- Vision insurance
License/Certification:
- Driver's License (Preferred)
Work Location: In person