What are the responsibilities and job description for the Administrator, Market PACS Exempt position at Havasu Regional Medical Center?
Administrator, Market PACS Exempt
Job Type: Full Time
Who We Are:
People are our passion and purpose. Come work where you are appreciated for who you are not just what you can do. Havasu Regional Medical Center is a 171-bed hospital that offers a broad scope of services in major medical disciplines. A medical staff of more than 33 affiliated physicians represents a broad cross-section of expertise in 31 medical specialties.
Where We Are:
Lake Havasu City has earned the reputation as the outdoor recreation mecca of the southwest. Blessed by an ideal climate, captivating scenery, beautiful yet rugged mountains, tranquil desert and the azure waters of the Colorado River, Lake Havasu's 45-mile long lake is an oasis of natural beauty. Come live where others only get to vacation.
Why Choose Us:
- Health (Medical, Dental, Vision) and 401K Benefits for full-time employees
- Competitive Paid Time Off
- Employee Assistance Program – mental, physical, and financial wellness assistance
- Tuition Reimbursement/Assistance for qualified applicants
- Professional Development and Growth Opportunities
- And much more…
Position Summary:
Reports to: Director of Information Services and Technologies
FLSA: Exempt
Serves as the primary onsite IT resource for implementing, supporting, and managing medical imaging applications at Havasu Regional Medical Center. Ensures seamless system design, interface functionality, and clinical process coordination. Provides first-level support for PACS, Novarad PACS, and technical medical imaging interfaces, as well as second-level support as a local subject matter expert to resolve incidents and fulfill user requests.
Minimum Requirements:
Education:
- Associate degree in related field required, Bachelor's preferred. 5 years of intensive PACS administration experience may be considered in lieu of formal education.
Licenses/Certifications:
- Healthcare PACS Level 1 Certification required within one year of hire
Required Skills:
- Strong critical thinking, decisive judgment, and the ability to work independently
- Ability to perform effectively in a high-pressure environment and take appropriate action
- In-depth understanding of medical imaging operations and processes
- Excellent verbal and written communication skills for interacting with clinical and IT personnel
- Advanced computer proficiency
Required Work Experience:
At least three years of experience managing PACS systems required, with expertise in voice recognition, DICOM, and modality operations. Strong background in workflow knowledge and assessment is essential. Previous IT and PACS experience in an imaging or hospital setting is preferred.
Essential Functions:
- Serve as the primary onsite and offsite resource for the implementation and support of medical imaging applications
- Administer and support PACS, HMS and technical medical imaging interfaces related to technologies
- Provides second-level support as a local medical imaging subject matter expert, resolving incidents and fulfilling requests from multiple facilities
- Collaborate with enterprise subject matter experts, service resources, and the enterprise Help Desk to manage the resolution of medical imaging application incidents and requests
- Ensure the coordination and effective functioning of medical imaging system design, interface functionality, and clinical processes
- Provide input on policies, procedures, and training related to medical imaging applications and processes
- Collaborate with the Imaging Team to identify and implement best practices for medical imaging applications.
- Collaborate with the Imaging Team to promote and implement division-wide standardization, utilization, integration, and optimization plans for medical imaging processes
- Review and provide input on Information Security plans related to medical imaging applications
- Provide input on roles and access for medical imaging applications to ensure compliance with HIPAA requirements
- Participate in testing and implementing clinical applications that integrate medical imaging applications with other clinical systems.
- Collaborate with the IS Director as a subject matter expert on medical imaging applications to ensure physicians and medical staff can access images at hospitals and offices
- Diagnose, resolve, and close customer issues within service level guidelines, escalating to higher-level technical support or management when necessary
- Document and report customer inquiries related to new or different functionality.
- The Market PACS Administrator will oversee Lifepoint facilities across a geographic zone in Mohave County, as needed, at the discretion of the Information Systems Director
- Provide on-call assistance as needed
- Manage backup and recovery processes using Evault
- Perform user administration tasks (Active Directory, VPN) and manage VMware ESXi environments
- Participate in special projects and perform other duties as assigned
EEOC Statement:
Havasu Regional Medical Center is committed to providing Equal Employment Opportunities for all applicants and employees and complies with all applicable laws prohibiting discrimination against any employee or applicant for employment because of color, race, sex, age, religion, national origin, disability, genetic information, gender identity, sexual orientation, veterans' status or any other basis protected by applicable federal, state or local law.
We employ and provide care to people from all walks of life. We are committed to promoting healing, providing hope, preserving dignity and producing value with an inclusive workforce in which diversity is leveraged, respected, and reflective of the patients, family members, customers and team members we serve.
