Front Desk Receptionist

Seeking a Front Desk Receptionist to serve as our patient’s first point of contact and oversee the front desk reception at Haven Acupuncture & Chinese Medicine. Responsibilities include scheduling, checking in / checking out patients, turning over treatment rooms, filing, input into marketing plans and social media, and administrative tasks.

Our ideal candidate is honest, friendly, reliable, attentive, detail oriented, organized, great at time management and multi-tasking, follows directions, and is service-minded and skilled at delivering an exceptional patient experience. The dress code is a neat and clean, professional business casual appearance. References and background check required.

Detailed responsibilities

· Deliver a consistent exceptional patient experience. Treat all patients with respect, appreciation, interest, kindness, and compassion.

· Answer the phone, answer general questions, schedule patients, and keep a phone log.

· Respond to patient email inquiries.

· Maintain updated and accurate records of bookings and payments in the scheduling and payment systems.

· Create new patient files and retrieve and return patient files each day.

· Greet patients and show them to the appropriate treatment room.

· Check out, receive payment, and reschedule patients.

· Recommend additional services as appropriate.

· Respect patient’s privacy and adhere to HIPAA guidelines.

· Address any questions or concerns in a friendly and timely manner.

· Turn over treatment rooms: change sheets and wipe down table and instruments.

· Complete daily task checklists.

· Maintain inventory of supplies.

· Make sure treatment rooms and bathrooms are stocked.

· Empty garbage as needed.

· When time allows, research and help with marketing and office-related topics.

· Provide input to and help execute patient feedback and retention plans.

· Help with office administrative work as needed, e.g., business cards, signage, etc.

· At the end of each day, share completed checklists and logs, and any patient questions or concerns. Use good judgement and communicate any pressing concerns as they arise.

Skills

· Work experience as a receptionist or similar role.

· Computer software proficiency, preferably experience with Square and Acuity, or similar applications.

· Excellent communication and organizational skills.

· Aptitude for taking direction and ability to consistently follow directions.

Work hours and Pay

· Monday, Tuesday, Wednesday, Thursday, and Friday from 9am - 3pm.

· $14 – 15 / hour.

· Unpaid vacation when the office is closed, and up to two calendar weeks of additional unpaid vacation.

Job Type: Part-time

Pay: $14.00 - $15.00 per hour

Expected hours: 30 per week

Schedule:

• Monday to Friday

Work Location: In person

Salary : $14 - $15