Residential Property Manager

About Us

At Haven Bridge Property Management our portfolio of multi-family real estate assets is growing, and as a result we are looking for an experienced Property Manager to oversee one of our properties located in West Hartford, Connecticut.

We pride ourselves in being engaged and compassionate leaders in this space, with relationship-oriented business practices and a drive for continuous improvement. We maintain our properties with a focus on revitalization to assure our residents feel comfortable in their homes.

Role Description

This is a full-time on-site role for a Property Manager located in or close to West Hartford, Connecticut.

The Property Manager will be responsible for the day-to-day management of the property, including managing tenant relationships, handling lease inquiries & agreements, facilitating property viewings/tours, overseeing maintenance and repairs, conducting inspections, and ensuring regulatory compliance.

Responsibilities

Tenant Relations:

• Act as the primary point of contact for all new and existing tenants.
• Address and resolve tenant complaints, concerns, and maintenance requests promptly and professionally.
• Ensure high tenant satisfaction to reduce turnover rates.
• Handle lease renewals, terminations, and moves-in/move-out procedures inclusive of relationship management, communications to internal team and directly with the tenant, as well as preparing and processing all required documentation.
• Enforce property rules and regulations.

Leasing:

• Coordinating with Leasing Associate on viewings of all available units to prospective tenants and conduct tours of the property.
• Support Leasing Associate with lease agreements, ensuring compliance with local and provincial laws, and managing the collection of security deposits.

Property Maintenance:

• Coordinating regular and/or required maintenance of the property, including landscaping, cleaning, and repairs.
• Performing all minor maintenance and daily cleaning of property common areas.
• Schedule and supervise contractors and/or external vendors for larger repairs or renovations.
• Perform weekly, monthly, and annual property inspections to ensure proper preventative maintenance and proactively detect potential issues.
• Work alongside on-site Maintenance Technician with regards to any property related requests.
• Coordinate emergency repairs as needed.

Financial Management:

• Manage the collection of rent payments, handle late payments, and enforce payment policies as needed.
• Maintain accurate records of income, expenses, and financial transactions for the property.
• Manage accurate documentation and records of all transactions made on Corporate Card, and sending monthly tracking reports to Finance Team.
• Prepare monthly, quarterly, and annual financial reports for the property owner.
• Oversee and manage the property budget, ensuring all financial goals are met.

Compliance & Legal Duties:

• Stay current on all local, provincial, and federal laws & compliance related to housing, tenant rights, and property management.
• Ensure that all leasing and property management activities are in legal compliance.
• Bringing to the immediate attention of the property owner any issues that are not in compliance.
• Prepare and file eviction notices as needed, and handling any legal proceedings in conjunction with legal counsel.

Administrative Duties:

• Maintain accurate tenant files, lease agreements, and documentation of property conditions and maintenance requests.
• Prepare and manage clear, respectful and proactive communications with tenants regarding rent increases, policy changes, and lease renewals.
• Manage the move-in and move-out process for tenants, including pre- and post- inspections and the collection/refund of security deposits.

Budgeting & Cost Control:

• Work with property owners to develop and manage budgets for property operations.
• Control costs by sourcing reputable local contractors/external vendors and negotiating cost for services such as, but not limited to, cleaning, landscaping, and major repairs.

Emergency Response:

• Be available for emergency situations, including urgent maintenance requests or natural disasters that may occur outside of standard working hours.
• Coordinate emergency services (plumbing, electrical, etc.) in case of unexpected issues.

Skills & Qualifications

• Relevant Certification or Degree in Property Management or related field (i.e. Real Estate License)
• Minimum 3 years of experience in similar role
• Strong interpersonal and communication skills with a customer-centric approach
• Ability to manage multiple tasks and prioritize effectively
• Tech savvy with a solid understanding of property management software
• Intermediate proficiency of Microsoft 365
• Knowledge of local property laws, leasing regulations, and building codes
• Financial acumen and basic understanding of budgeting & accounting
• Positive and proactive approach to problem-solving
• Ability to handle conflict with compassion, strong de-escalation skills, and ability to remain calm under pressure
• Ability to conduct property inspections, which may require walking, standing, and occasionally lifting small items (less than 20 lbs)
• Availability for on-call emergencies, as needed, outside of standard operating hours