What are the responsibilities and job description for the Service Quality Expert position at HAVERHILL?
Join Our Team
We are seeking an experienced Customer Service Manager to lead our customer support team at Haverhill. This dynamic role offers the opportunity to work in a fast-growing environment, build a high-performing team, and deliver exceptional customer experiences.
As a key member of our team, you will be responsible for supervising customer service representatives, developing performance goals, and fostering a positive work environment.
Responsibilities
- Lead a team of customer service representatives, ensuring seamless interactions throughout the customer journey.
- Develop and implement strategies to improve customer satisfaction and loyalty.
- Maintain updated knowledge of product offerings, promotions, new launches, and styling tips.
Customer Experience & Sales Support
- Own the end-to-end customer journey, from initial inquiry to post-purchase support, with a focus on delivering outstanding experiences.
- Provide styling advice, guiding customers in product selection while shopping live on-site or through scheduled virtual consultations.
Technology & Tools
- Oversee the use of ReAmaze for customer support, ensuring the platform is optimized to respond to customer inquiries effectively.
- Leverage Shopify for order management, workflow automation, and seamless customer experiences.
