IT Support Specialist

Position Overview:

This position will provide and be direct technology support for our Tech Solutions business line. This role’s focus is on supporting business customers with IT and technology equipment, enhanced voice solutions, and networking services. This position will also serve as a sales engineer, assisting in the design of comprehensive client solutions. This is a hands-on position that may be required to do site surveys for upcoming projects, and to support all related technology equipment.  The position requires that a candidate live in the Haviland, KS area or surrounding county.

Essential Duties and Major Responsibilities:

• Provides ongoing business customer IT support to include network maintenance and monitoring, server maintenance and updates, computer updates, technical assistance and guidance with hardware, developing and maintaining security procedures, and assisting with email and antivirus systems.
• Maintains business customer networks, including but not limited to installation/configuration of network equipment, running and terminating network drops, and troubleshooting issues as they arise.
• Serves as a technical resource to sales team regarding network system requirements.
• Assesses business customer network and/or internet system requirements and designs LAN/WAN networks and/or internet systems to meet customer needs.
• Assesses business customer telecommunication system requirements and designs hosted voice systems to meet customer needs.

Education:

• High school diploma or equivalent is required.
• Successful completion of IT Trade or Technical school or Bachelor’s Degree in IT field is preferred.
• IT Professional certifications such as cybersecurity, CompTIA A , or CompTIA Networking recommended.

Specialized Skills and Type of Experience Needed to be Successful:

• 3 years of experience in an IT technical support role is required.
• Excellent knowledge of networks, PC, and desktop hardware.
• Working knowledge of desktop and server operating systems and applications (such as Microsoft Exchange and Active Directory).
• Proficient in enterprise patching rollouts/monitoring/updates.
• Experience with printers, scanners, and other peripherals.
• Good understanding of modern computer and network security practices.
• Advanced problem-solving skills, to manage complex situations with multiple layers and resolve to solution anticipating needs now and into the future.

Job Competencies: 

Core Value: Work as a Team

Teamwork

Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone's efforts to succeed.

Oral Communication and Written Communication

Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; writes clearly and informatively; Edits work for spelling and grammar; Able to read and interpret written information. Ability to communicate with clients or customers.

Core Value: Do the Right thing Right

Customer Service

Manages difficult or emotional customer situations; Responds promptly to customer needs; solicits customer feedback to improve service; Responds to requests for service and assistance; meets commitments.

Detail Oriented

Consistently checks and rechecks work product for accuracy. Able to manage multiple tasks while accurately performing essential job functions. Prepares accurate and thorough reports, emails, and data as required by the position.

Reasoning and Problem Solving

Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems, identify complex problems, and review related information to develop and evaluate options and implement solutions.

Core Value: Embrace Opportunity

Use of Technology
Demonstrates required skills; adapts to new technologies; troubleshoots technological problems; uses technology to increase productivity; keeps technical skills up to date.

Supervisory Expectations:

The position does not have any regular responsibility for overseeing or supervising the work of other team members.

Independence of Action:

Supervisor/manager monitors work progress; incumbent follows precedents and procedures and may set priorities and organizes work within general guidelines established by supervisor/manager.

Physical Demands and Work Environment: : (The phrases "occasionally," "regularly," and "frequently" correspond to the following definitions: "occasionally" means up to ⅓ of working time, "regularly" means between ⅓ and ⅔ of working time, and "frequently" means ⅔ and more of working time.)

• The work environment is an office environment. The employee must complete their work satisfactorily in an environment where there are significant distractions, including staff, clients, and vendors walking through and conversing, telephones ringing, conversations carrying over, loud noises, and interruptions to answer questions from others.
• The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully. In many cases, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee is occasionally required to remain in a stationary position, often standing or sitting for prolonged periods. The employee is frequently required to ascend or descend ladders, stairs, scaffolding, ramps, poles and the like, move self in different positions to accomplish tasks in various environments including tight and confined spaces, move about to accomplish tasks or move from one worksite to another, communicate with others to exchange information, repeat motions that may include the wrists, hands and/or fingers, and assess the accuracy, neatness and thoroughness of the work assigned.
• The employee must maintain a clean driving record and be able to pass insurability guidelines for drivability.
• While performing the duties of this job, the employee is regularly required to sit and use hands to finger, handle, or feel objects, tools, or controls. The employee frequently is required to talk or hear. The employee is occasionally required to stand, walk, reach with hands and arms, and stoop, kneel, crouch, or crawl.
• The employee must regularly lift and/or move up to 15 pounds and should do so soundly and safely. This job's specific vision abilities include close vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

A Little About Us:

Haviland Broadband has been connecting residential and business customers to what’s important for over 75 years. Our primary services are superior internet and telephone services, with a growing emphasis on business communications and services. We pride ourselves on keeping our processes simple and our service at a caliber of personalization and reliability one would expect from a local company. Haviland Broadband is headquartered in Haviland, Kansas with a satellite office in Conway Springs, Kansas and serves 14 communities between Kiowa and Sumner Counties and is currently expanding operations into the Wichita metro area. Haviland Broadband is a locally managed subsidiary of LICT Corporation out of Rye, NY.

Why Haviland Broadband?

• Collaborative leadership team poised for growth
• Employee-centric and family oriented
• Ability to work independently without being micromanaged
• Corporately owned, but continues to operate from its roots as a family-based company
• Longevity and stability for a long-term career

Benefits: Come work for a local, family-friendly company. We offer:

• Paid Holidays
• Paid Time Off (PTO) for Vacation, Personal and Sick time
• Family-plan health insurance with company-funded HSA and HRA accounts
• 401(k) plan with company matching
• Free home internet connection if you live within our service area, or reimbursement if you live outside of our service area
• Free company cell phone plan, or reimbursement if you choose to keep your existing plan
• Company vehicle provided, to also be driven to/from the workplace