What are the responsibilities and job description for the Patient Services Representative position at Hawai'i Island Community Health Center?
Are you a customer service driven individual who is looking to start a career in the Medical Field? Medical experience or not ,no problem. We train!
Join a team of dedicated healthcare professionals who share a mission to promote lifelong health and wellness through quality health care that is comprehensive, integrated, culturally responsive and accessible to all.
Schedule: Monday-Friday (most weekends off).
4- 10hr shifts or 5-8 hour shifts from 7:00am -6:00pm
Benefits include:
- Retirement plan
- Medical ,Vision and Dental Insurance
- Pet insurance
- Paid time off
- Employee Assistance Program
Job Title: Patient Services Representative
POSITION FUNCTION SUMMARY:
The Patient Services Representative greets patients and visitors entering HICHC—registers new and returning patients, schedules patient appointments and collects payments from patients for their visit—in a manner that is supportive and responsive to patients and visitors.
POSITION QUALIFICATIONS:
Requirements of Positions:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and Experience:
High School graduate or GED certificate and six months to one year related experience and/or training is required; OR any equivalent combination of experience, training and/or education.
Knowledge, Skills and Abilities:
Position requires basic knowledge of general office procedures including filing, copying, faxing.
- Ability to use a computer to enter patient data and retrieve information to generate reports and payment receipts.
- Ability to work on multiple tasks within established deadlines.
- Ability to work under the direction of a supervisor and follow instructions.
- Ability to take the initiative to resolve patient concerns and problems.
Language Skills:
- Ability to read and interpret documents such as government regulations and guidelines, patient records, operating and maintenance instructions, procedure manuals, etc.
- Ability to write at a minimal level of competence, including internal reports and memoranda.
- Ability to communicate with diverse groups of people to include staff and providers and patients.
- Ability to communicate effectively with patients and their families to make their visit a pleasant experience.
- Sensitivity to the multicultural nature of the service area population and may be required to communicate in another language.
