Hawaii Island Community Health Center

Job Title: School-Based Community Health Educator

Locations: Kuakini & Hilo

POSITION FUNCTION SUMMARY

Under the general direction of the Director of School Based Health, the School Based Community Health Educator (CHE) provides educational presentations and information to various community organizations, people in the community, and to patients/families that Hawaiʻi Island Community Health Center (HICHC) serves. The CHE will help to develop and implement strategies to improve the health of individuals and communities and assist with collecting and analyzing data to learn about the specific populations and improving programs and services. In addition to conducting health education and outreach, the CHE will also ensure that patients and visitors arwelcomed and receive the necessary support for their healthcare needs. This hybrid role will combine health education, patient outreach, and administrative tasks to enhance community health and improve access to care.

Educational Duties

• Conducts outreach and discusses health concerns with community members, educates people on the importance and availability of healthcare services for specific preventive screenings.
  • These will include presentations to community organizations, private and non-profit, individuals and other specific populations.
• Conducts information and education through activities throughout Hawaiʻi Island, which can include helping to organize health screenings or health classes on specific topics.
• Assesses the needs of the people and communities HICHC serves such as identifying health-related issues that affect the community and collecting data.
• Advocates for individual and community needs, such as advocacy for improved health resources and policies that promote health, support healthy behaviors and environments.
• Works with individuals that the health team refers for additional education and support. o Teaches people on prevention or coping with or managing existing health conditions. o Provides informal counseling and social support.
  • Refers to appropriate resources as needed.
• Maintains and disseminates appropriate, culturally appropriate handouts to various populations and evaluates the effectiveness of educational materials.
  • Assists HICHC patient education efforts, making available and distributing patient information and literature related to health promotion/disease prevention for all patient age categories.
• Provides guidance and assistance to staff to become more effective in educating patients or using the appropriate teaching tool.
• Provide information about HICHC services to patients, school staff, and visitors, ensuring clarity on available health resources. Schedule, reschedule, and cancel appointments to ensure smooth patient flow and minimize wait times.
• Manage patient phone calls, directing them to the appropriate department or personnel, and assist with administrative needs such as referrals, and communication with their healthcare provider.

POSITION SPECIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and Experience

• High School graduate or GED certificate required.
• Graduation from college preferred with appropriate degree and/or certification relating to health or education.
• Six months related experience is required; OR any equivalent combination of experience, training and/or education approved by Human Resources.

Knowledge, Skills and Abilities

• This position requires a basic knowledge of anatomy and physiology relating to the physical body but also familiarity with psychosocial aspects and other social determinants that impact the health of a person.
• Familiarity with general office procedures, including scheduling, filing, and recordkeeping.
• Ability to use a multi-line telephone, computer, or fax/copier machine.
• Ability to work on multiple tasks within established deadlines.
• Ability to work under the direction of the Director of Innovation and Transformation and follow instructions for work completion.
• Ability to work independently while following the direction of supervisors and collaborating with the health team.

• Ability to read and interpret documents such as government regulations and guidelines, patient records, operating and maintenance instructions, procedure manuals, etc.
• Ability to write at a minimal level of competence, including internal reports and memoranda.
• Ability to communicate with diverse groups of people to include staff and providers and clients.
• Ability to communicate effectively with clients and their families to make their interaction informative and helps and improve their knowledge base on health topics.
• Sensitivity to the multicultural nature of the service area population and provide language translation services to patients as needed.

Personal Characteristics

Must be able to maintain complete confidentiality of medical records, patient interviews, and office memoranda. Personal characteristics to include: a team player, high integrity, communication and customer relations skills, regular work attendance, courteous and friendly, able to work well with diverse groups of people, and gain and maintain respect of others, both inside and outside HICHC