What are the responsibilities and job description for the Dental Patient Experience Specialist position at Hawaii Family Dental?
Hawaii Family Dental is a multi-specialty dental practice dedicated to providing comprehensive care to patients across 12 locations and 4 islands.
Job Overview
As a Patient Concierge, you will be the friendly voice and face patients come to know and look forward to when it's time for their dental appointment.
You will help patients achieve and maintain happier and healthier smiles by reviewing their treatment plans and estimated copays and scheduling their next visit.
Navigating insurances to provide accurate estimates is a vital part of the role you take pride in and are committed to continuously learning about it.
Calling patients to remind them of their unscheduled treatment is your way of watching over them.
What You'll Bring
- 6-12 months of experience working in a dental office, presenting treatment plans and financial estimates;
- Completing copay verifications;
- Submitting and following up on pre-authorizations;
- And offering and preparing payment plan arrangements (e.g. Care Credit, Cherry).
You will have a sparkling personality that thrives in a fast-paced environment, eagerness to grow and help others grow too, desire to help patients live healthier lives, excellent computer skills, and strong verbal communication skills.
What You'll Love About Us
We offer competitive hourly wages that grow with you, medical, drug, vision, and dental insurance, 401(k) with employer matching, paid time off, paid holidays, formal and on-the-job training and development, opportunities for advancement and internal transfers, teamwork, camaraderie, and fun.
