IT Manager, Technical Services (IAM)

Pay Range: $86,500 - $179,500

Note: Individuals typically begin between the minimum to middle of the pay range

The manager of IAM (Identity Access Management) is responsible for managing HMSA's IAM function. This position leads a cross-functional team of IAM specialists in support of HMSA's business and Cyber Security strategy.

• Bachelor's degree and four years of relevant IT experience; or an equivalent combination of education and relevant work experience.

• One year of supervisory/management experience.

• Strong written and verbal communications skills.

• Strong customer service skills.

• Strong process and project management skills.

• Good technical and troubleshooting skills.

• Intermediate understanding and implementation capability of security best practices and technology and demonstrate proficiency in the application of established information security practices.

• Intermediate working knowledge of Microsoft Office applications, including but not limited to Word, Excel, Outlook, and PowerPoint.

• Strong knowledge of operating systems, architecture, and various software and hardware products.

• IAM and Cyber Security Risk Management:
  
  • Oversees and manages HMSA's IAM program leveraging IAM best practices, industry, and frameworks.
  • Create and maintain the IAM roadmap in accordance with the CISO's strategy.
  • Ensure all the necessary policies and procedures in place to align with compliance requirements and the NIST framework.
  • Develop Key Performance Indicators and SLA's for IAM programs; communicate these metrics with other leaders.
  • Effectively leverage HMSA Cyber Security vendors to align with HMSA's IAM strategy
  • Ensure IAM related projects are completed within scope, timelines, and budget.
  • Ensure policies and procedures related to IAM are created followed. Track Corrective Action Planning. Ensure activities align with NIST requirements.
  • Provide oversight of user and system identities, and access to data and systems throughout the HMSA enterprise. This position leads the implementation and management of IAM best practice and identity governance for in-house, vendor, and hosted solutions.

• Cyber Security Training and Awareness.
  
  • Create, maintain policies related to Cyber Security.
  • Prepare content and conduct training related to Cyber Security.
  • Conduct phishing exercises/campaigns and training related to phishing risks
  • Work with other teams such as privacy on training initiatives.

• Personnel Management:
  
  • Provide leadership, manage, and coach cybersecurity unit staff in overall Information Security Program management. Provide management support including personnel, budget, and other administrative responsibilities, (i.e., mentoring, performance management, career planning and counseling, etc.).
  • Manage budget to ensure the organization's cyber security program is conducted in a cost conscious and financially responsible manner.

• Perform all other miscellaneous responsibilities and duties as assigned or directed.

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