Program Manager, Internal Operations

Leads and drives Internal Operations and other business resources through the proper identification, prioritization, communication and scheduling of tasks and milestones along with appropriate team / project meetings.

• Identifies, understands and plans for dependencies among activities so the right timelines can be achieved.
• Secures the trust and confidence of the team through demonstrated capabilities required of this job.
• Communicates clearly and sets clear direction for participants.
• Motivates many types of staff to participate in a manner suitable to the success of the project.
• Customer Integration :

Assesses and documents Business Owner and Project Executive & Stakeholder Leadership expectations for the project and individual deliverables.

• Identifies, documents and plans the appropriate activities. This might involve, but is not limited to, communicating and scheduling / facilitating meetings with leadership and external customers and partners, including vendors, HMSA member groups, and government entities.
• Scope Management :

Leads scope identification and the assessment of solution needs.

• Determines and documents the deliverables that will fulfill scope.
• Documents scope changes and communicates them to leadership.
• Negotiates and adjusts deliverable expectations and timelines with leadership.
• Schedule Management :

Creates, revises and manages, to on-time completion, project schedules whether for Internal Operations-only projects or Internal Operations deliverables.

• Artifact Management :

Creates and manages to on-time completion standard artifacts such as scope documents, issues logs, decision documents, project presentations, status reports, executive summaries and post-implementation documentation.

• Ensures other standard artifacts are created and managed to on-time completion, including but not limited to requirements documents, test plans, workflows, and test summaries.
• Issue Management :

Documents, communicates and manages to on-time resolution all issues.

• Ensures leadership decisions are made and executed in a timely manner and communicated to appropriate team members.
• Assists the overall team in the identification, assessment, and planning of risk mitigation in order to meet the expectations.
• Communications Management :

Develops and manages a communications plan for identified business stakeholders. This includes scheduled and ad hoc communications to executive management, business owners, project team, and other venues as required.

• Develops and maintains a productive working relationship with project stakeholders and leadership team.
• Quality Management :

Ensures appropriate reviews are done on project documentation, including solution design and test results.

• Tracks and monitors the planning and execution activities of System Test, ensuring quality and auditable standards are met.
• Cost Management :

Provides input to arrive at solutions, negotiate resource hours, and deliver resources to meet Project budget expectations.

• Performs all other miscellaneous responsibilities and duties as assigned or directed.

LI-Hybrid

• Bachelor's degree and five years of experience managing projects or leading project teams; or equivalent combination of education and experience.
• Effective verbal and written communication skills.

Intermediate working knowledge of Microsoft Office applications, including but not limited to Word, Excel, Outlook, and PowerPoint.