What are the responsibilities and job description for the Program Manager, Internal Operations position at HMSA?
- Program/Project Leadership:
- Leads and drives Internal Operations and other business resources through the proper identification, prioritization, communication and scheduling of tasks and milestones along with appropriate team/project meetings.
- Identifies, understands and plans for dependencies among activities so the right timelines can be achieved.
- Secures the trust and confidence of the team through demonstrated capabilities required of this job.
- Communicates clearly and sets clear direction for participants.
- Motivates many types of staff to participate in a manner suitable to the success of the project.
- Customer Integration:
- Assesses and documents Business Owner and Project Executive & Stakeholder Leadership expectations for the project and individual deliverables.
- Identifies, documents and plans the appropriate activities. This might involve, but is not limited to, communicating and scheduling/facilitating meetings with leadership and external customers and partners, including vendors, HMSA member groups, and government entities.
- Scope Management:
- Leads scope identification and the assessment of solution needs.
- Determines and documents the deliverables that will fulfill scope.
- Documents scope changes and communicates them to leadership.
- Negotiates and adjusts deliverable expectations and timelines with leadership.
- Schedule Management:
- Creates, revises and manages, to on-time completion, project schedules -- whether for Internal Operations-only projects or Internal Operations deliverables.
- Artifact Management:
- Creates and manages to on-time completion standard artifacts such as scope documents, issues logs, decision documents, project presentations, status reports, executive summaries and post-implementation documentation.
- Ensures other standard artifacts are created and managed to on-time completion, including but not limited to requirements documents, test plans, workflows, and test summaries.
- Issue Management:
- Documents, communicates and manages to on-time resolution all issues.
- Ensures leadership decisions are made and executed in a timely manner and communicated to appropriate team members.
- Assists the overall team in the identification, assessment, and planning of risk mitigation in order to meet the expectations.
- Communications Management:
- Develops and manages a communications plan for identified business stakeholders. This includes scheduled and ad hoc communications to executive management, business owners, project team, and other venues as required.
- Develops and maintains a productive working relationship with project stakeholders and leadership team.
- Quality Management:
- Ensures appropriate reviews are done on project documentation, including solution design and test results.
- Tracks and monitors the planning and execution activities of System Test, ensuring quality and auditable standards are met.
- Cost Management:
- Provides input to arrive at solutions, negotiate resource hours, and deliver resources to meet Project budget expectations.
- Performs all other miscellaneous responsibilities and duties as assigned or directed.
#LI-Hybrid
