What are the responsibilities and job description for the Host position at Hawaii Volcanoes Lodge Company LLC?
Title: Host
Reports To: Restaurant Manager
Department: Food & Beverage
Reports To: Restaurant Manager
Department: Food & Beverage
Summary of Position:
Responsible for greeting and seating guests and processing payments in a timely, friendly and efficient manner in the Company’s continuing effort to deliver outstanding guest service.
Responsibilities:
Greet all guests as they enter the restaurant in a professional and timely manner
Follow all seating and table rotation guidelines to monitor flow of each area and ensure prompt and efficient service for all guests while being sensitive to Server responsibilities
Possess thorough knowledge of restaurant and bar menu promotions and specials
Proficiency with cash handling and credit card transactions
Promote teamwork by assisting Servers in dining area when needed
Ensure host station (including the entrance area) is always well maintained, clean, organized, and presentable
Understand Company ISO (Environmental & Quality) management systems, Health and Safety standards, policies, goals and initiatives and meet the specific responsibilities within these areas
Other duties per Duties Checklist and as requested
Position Requirements:
Excellent customer service and people skills
Must be able to work a variety of day, night, weekend, holiday shifts
Must have excellent communication skills and be able to count change and reconcile paperwork
Obtain ServSafe Certification in accordance with Company F&B policy (as applicable)
Majority of shift will be spent on feet in a fast-paced environment, in close proximity to other people
Education and Experience:
Education: High School Diploma or equivalent
Experience: Minimum (6) months in a restaurant establishment Resort/National Park Concession preferred
