What are the responsibilities and job description for the Associate Customer Service Representative position at Hawaii Water Service?
Job Description:
The Customer Service Representative provides proficient, high-quality attention and assistance to new and existing customers. The work is performed under direct supervision and requires exercise of independent judgment and initiative. The nature of the work performed requires that an employee in this class establish and maintain effective working relationships with others. This position is located in Waikoloa, HI.ESSENTIAL FUNCTIONS:
Accurately balance and complete a daily cash report
Takes customer orders and provides high-quality customer service as necessary
Assists customers in person and by phone, addressing questions regarding billing, payments, conservation and water quality
Enters data into the computer as required with speed and accuracy
Performs a variety of routine clerical work, including filing, scanning, and collections, processing payments, scheduling appointments, and compiling reports
Operates standard office equipment, including word processing equipment as assigned; may perform duties on computer spreadsheet programs
Performs major cashiering duties, including taking payments in person, processing credit card payments, balances individual cash drawer, and prepares bank deposits
Edits meter reading, writes and resolves service orders, folds and stuffs bills as requested
Updates customer accounts as needed
Corresponds with customers regarding metered billing status
Scans and saves service orders, files customer and system service orders
Participates in the Company's Continuous Improvement Process
Performs other similar duties as assigned
MINIMUM QUALIFICATIONS:
High school diploma or GED
Five years of customer service experience in an administrative or clerical capacity
Excellent customer service skills with a pleasant and professional manner
Must be available to work extended hours as required for customer needs
Valid State Driver's License
Required Knowledge, Skills, and Abilities:
Account skills for compiling adjustment and completing deposits
Fast and accurate data entry skills
Proficient with Outlook, Microsoft Word and Excel
Proficiency required in handling and balancing cash
Knowledge of English usage, spelling, grammar, and punctuation
Knowledge of office methods and equipment, including filing systems
Knowledge of principles and practices of customer service
Ability to operate a personal computer and other office equipment
Ability to manage multiple tasks accurately and with good humor
Ability to take initiative to address and resolve problems
Ability to work as a team member
Ability to perform procedures in an organized and accurate manner
Ability to understand and carry out verbal and written instructions
Ability to communicate clearly and concisely both verbally and in writing
Ability to use logical and creative thought processes to develop solutions according to written specification and/or verbal instructions
Ability to prioritize and perform a wide variety of duties and responsibilities with accuracy and speed under the pressure of time-sensitive deadlines
Salary Range: $39,000 - $67,400
Deadline to submit resume is OPEN UNTIL FILLED.
The Equal Opportunity Policy of the Company is based upon the philosophy that all people should be treated fairly and with dignity. California Water Service, Hawaii Water Service, New Mexico Water Service and Washington Water Service do not discriminate against any applicant or employee because of race, color, religion, sex, national origin, or any other protected class. The Company makes all employment decisions in a non-discriminatory manner. EOE, VET, DISABILITIES.
Salary : $39,000 - $67,400
