Development Assistant - Temporary

STATUS: Non-exempt

PRIMARY PURPOSE: Performs all administrative and clerical functions in the Development Department.

ESSENTIAL DUTIES/FUNCTIONS:

• Donor Relations - Serves as the first line of contact for the Hawaiian Humane Society's donor inquiries via phone, email, etc. Provides the highest level of customer service to current and potential donors, volunteers, internal staff and external
• Donor Communications - Responsible for generating all acknowledgement letters and receipts and assisting in the processing of other donor communications (including but not limited to solicitations, specific gift acknowledgements, fulfillment of requests for additional information, and miscellaneous service responses) as needed.
• Program Coordination - Coordinates the Hawaiian Humane Society's Memorial Plaques, Stepping Stones, Dog Runs, Benches, and Circle of Friends programs, following established policies and procedures related to donor stewardship
• Department Calendar/ Annual Timeline - Maintains the Development Department's master calendar and important Ensures members of the department are aware of upcoming events. Arranges appointments and travel plans as requested.
• Data Entry - Receives and enters donor data as directed

• Performs other duties as

JOB CONDITIONS:

• Working Conditions: Indoors in air-conditioned
• Equipment Use: PC proficiency, MS Office (Word, Excel, Powerpoint, Outlook), and standard office equipment
• Work Hours: Regular work hours are: Monday - Friday, 9:00 m. - 6:00 p.m

MENTAL, PHYSICAL & COMMUNICATIONS REQUIREMENTS:

• Must maintain and present personal conduct, personal appearance, and office space as a Includes well-groomed and professional appearance and tidy office areas.
• Must exercise compassion, patience, professionalism, flexibility and tact when dealing with a broad range of volunteers and the public including difficult, emotional or angry people
• Requires handling people and animals in a pleasant, courteous and professional manner
• Requires ability to set-up events, which can involve lifting boxes and other items up to 20 pounds, hanging banners and other relevant duties
• Must be able to prioritize, work independently, problem solve and meet deadlines
• Must have a flexible disposition to work with and engage a variety of volunteers, supporters and businesses
• Requires a superior commitment to customer service
• Requires knowledge and appropriate application of rules, regulations, policies and procedures
• Requires working within deadlines and with limited resources.
• Requires attention to detail when carrying out assignments
• Requires ability to work independently with limited supervision
• Requires long periods of sitting and working alone at a desk

QUALIFICATION REQUIREMENTS:

• Skills/Knowledge: Working knowledge of Microsoft Office (Word, Excel, PowerPoint, Outlook) and Google Docs; Raiser's Edge experience helpful.
• Requires high-level customer service and attention to detail with strong organizational skills. Must have excellent oral and written communication Valid driver's license with clean traffic abstract and access to a personal automobile. Must agree with and be committed to the Hawaiian Humane Society's goals, objectives and programs.
• Education/Training: Associate's degree, Bachelor's degree preferred
• Experience: Previous experience in development preferred

The above information on this job description has been designed to indicate the general nature and level of work performed by an employee in this classification. It is not to be interpreted as a comprehensive inventory, or all duties, responsibilities, and qualifications of employees assigned to this job. Management has the right to add to, revise, or delete information in this description. Reasonable accommodations will be made to enable qualified individuals with disabilities to perform the essential functions of this position.

Salary : $18 - $21