MX Service Support Officer

ESSENTIAL DUTIES AND RESPONSIBILITIES: Assists with the annual escheatment process and ensures the remittance of all required unclaimed property to the State of Hawaii. Assists in ensuring branch and contact center are compliant with all federal laws and regulations set forth by the National Credit Union Administration and other regulatory agencies.  Assists in ensuring branch compliance with all internal operational policies and procedures including, but not limited to the following: Cash handling procedures Dual control procedures Branch security procedures Branch audits Monthly and quarterly security and OSHA requirements Standard Procedures Manual content Overall branch organization and presentation Assists in providing necessary support to branch and other enterprise personnel in the following areas: Policy & Procedural questions/clarification Posting errors and corrections Branch balancing complications Quick resolutions to member complaints/concerns SEG requests Branch liaison with other internal departments Reviews cash difference and potential loss reports, providing data to branch management for follow-up and coaching. Revises and submits requests for branch-related deposit account losses. Coordinates, completes, and disseminates administrative reports related to branches and deposit accounts, ensuring data accuracy. Maintains and enforces Member Experience (MX)  Service Support and branch-related policies, procedures, forms, and logs. Assists in developing, implementing, communicating, and enforcing new MS Support, branch, and product-related policies and procedures. Seeks feedback from branch personnel to enhance frontline operational efficiency and develop actionable concepts. Acts as the contact for shared branching operation issues (HICUSO & CO-OP). Represents assigned projects related to the department or branches. Assists with testing and communicating Member Experience (MX) Service Support and branch-related changes to Symitar. Supports the opening, closing, and relocation of branches. Processes bond claims related to forgeries, alterations, and fraudulent deposits. Performs other duties as assigned.   QUALIFICATIONS AND REQUIREMENTS:   High school diploma Business related courses beneficial Valid drivers license, good driving record, and use of own vehicle Able to travel to neighbor island as need.    EXPERIENCE & SKILLS Four years of related experience – preferably in operations. Professional skills appropriate to the job title. Ability to work both independently and collaboratively, fostering a team environment. Handles confidential matters professionally, ensuring member privacy. Strong organizational and planning skills Effective problem-solving skills Good written and verbal communication skills Knowledge of financial institution practices, especially depository and branch-related products. Good presentation skills. Strong leadership skills. Goal oriented.    BENFITS & PAY The expected pay range for the Member Experience (MX) Service Support Officer is $57,680 - $72,100/ year.    We cover 100% of employees' monthly health insurance premiums for medical, drug, vision, and dental insurance. Employees also love receiving paid volunteer time, our pay it forward program, and matching their charitable donations up to $250 per year per employee. Tuition assistance for higher education is another special way we invest in our workforce. Benefits include Paid Time Off and 11 Paid Holidays, 401(k) and 3% Employer Contribution, Health insurance, Paid time off, Vision insurance, Dental insurance, Prescription drug insurance, Tuition reimbursement, Life insurance, Flexible spending account, Disability insurance, Health savings account, Opportunities for advancement, Employee assistance program, Referral program, Retirement plan, Employee discount, Paid training, Professional development assistance, AD&D insurance, Volunteer time off, Credit union membership, Paid orientation, and more!   Make a difference one life at a time!

Salary : $57,680 - $72,100