What are the responsibilities and job description for the CLINIC PATIENT ACCOUNT REPRESENTATIVE position at HAWARDEN REGIONAL HEALTHCARE?
Job Details
Description
Hawarden Regional Healthcare has clinics located in Hawarden, Akron, and Ireton. The Full-Time Clinic Patient Account Representative may be scheduled to work in any of our clinic locations.
Hawarden Regional Healthcare is committed to providing a challenging, creative and positive work environment with a competitive salary and benefits package. Hawarden Regional Healthcare is an equal opportunity employer.
GENERAL SUMMARY:
Under limited supervision, performs computerized patient scheduling. Receives patients and visitors and answers the telephone. Completes the patient office visit by collecting payments or co-payments for appropriate services, and schedules provider requested follow-up appointments. Adheres to the mission and values and standards of excellence of Hawarden Regional Healthcare in all aspects of job performance.
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ESSENTIAL JOB FUNCTIONAL COMPETENCIES: |
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Demonstrates the knowledge and skills necessary to provide service/care appropriate to the age of the patients served, in accordance with Hawarden Regional Healthcare standards. Maintains a working knowledge of applicable Federal, State and local laws and regulations, the Compliance Accountability Program, Code of Ethics, and HRH policies and procedures, including all provisions of the Health Insurance Portability Act of 1996 (HIPAA). In order to ensure adherence in a manner that reflects honest, ethical and professional behavior by implementing the organizational vision, values, and mission. |
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Inputs daily appointment schedules for patients and schedules new patients as referred. Consults with provider(s) when need arises. |
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Assists clinic manager in preparing the provider schedules. |
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Prints and distributes daily patient schedules to appropriate areas. |
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Updates and verifies patient demographics, including specialty groups i.e., Title 19, Workers Compensation, etc. |
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Answers telephone calls and maintain accuracy in receiving and relaying of messages from external and internal customers. |
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Performs all the necessary and required functions when checking in a patient prior to a visit. This would include maintaining the proper forms in the patient chart and assisting the patient in completing the necessary and required forms for their medical record. |
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Assists patient with the checkout process including collecting payment and/or co-pays for the appropriate services. Also making provider requested follow-up visit appointments. |
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Assists with overseeing the transfer of patient’s medical records as well as medical requests from outside agencies. |
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Prepares all incoming patient information for filing in patient’s medical record. Also participate in purging of inactive patient records and moving them to the designated area. |
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Serves as an advocate for patient and families. |
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Does all pre-authorization procedures accurately and timely. |
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Collects patient co-payments at time of service. |
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Uses effective communication principles to coordinate care with other health care providers. |
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Recognizes and communicates clinic issues & occurrences utilizing established lines of authority, & assists in identifying ways to resolve variances or unacceptable outcomes. |
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Must have a general working knowledge of computers and department specific software (i.e. Healthstream, internet, etc.) |
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Actively participates in departmental meetings, committees, conferences, and in services. Is knowledgeable of and complies with Safety and Infection Control Policies & Procedures. Participates in Continuous Quality Improvement activities as requested. Keeps up to date on new procedures and research. Maintains confidentiality of information pertaining to clients, physicians, employees and HRH business. |
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Completes all mandatory training such as Healthstream, The Patient Experience, Safe Choices, Crucial Conversations and any other training as designated by Administration. |
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Performs other duties and responsibilities as assigned. |
The above statements are intended to describe the general nature and level of work being performed by persons assigned to this classification. They are not to be construed as an exhaustive list of duties so assigned.
MISSION STATEMENT
Provide for the health and wellness of all in our communities through delivery of quality healthcare services close to home.
STANDARDS OF EXCELLENCE
The standards of excellence are the behaviors necessary for all of us to achieve our Vision. They are:
- Trust – Being a reliable resource for patients, families and co-workers by acting with honesty and integrity at all times.
- Caring – Displaying kindness and concern for others by creating a welcoming environment for all those who enter our facility.
- Communication – Giving and receiving information that others need or desire.
- Pride – Fulfillment of being a part of something bigger than yourself.
- Accountability – Taking responsibility for my actions and decisions.
- Respect – Honoring our patients, families and co-workers.
COMMITMENT
Must be able to embrace and adhere to the standards of excellence of the organization and support the Mission of Hawarden Regional Healthcare.
Must demonstrate good work habits such as time management, attendance, punctuality, team building and other behaviors aligned to the mission and values of the organization.
Qualifications
- High School diploma or equivalent required.
- Previous experience of one to two years in a medical office or health care facility preferred.
- Is able to communicate effectively with customers and all members of the health care team.
- Is able to perform a variety of duties characterized by frequent change.
- Must have general working knowledge of computers and clinic specific software
Hawarden cultivates, upholds and supports a safe work environment. Employees support patient and staff safety by demonstrating aptitude and maintaining organizational employment standards and requirements. Employee job performance is continually appraised and formally evaluated during the course of employment with Hawarden.
PHYSICAL AND MENTAL REQUIREMENTS AND WORKING CONDITIONS
- Must successfully pass pre-employment physical examination, drug screening, and must adhere to applicable organizational requirements on an annual basis for Employee Health Directives.
- Has the physical stamina to meet the requirements of this job description, including frequent walking, bending, sitting, standing and occasional lifting over 25 pounds. Knowledge of body mechanics necessary.
- Able to function effectively under stressful situations.
- Must understand and accept the possibility of exposure to environmental elements, such as infectious disease.
- Regular and physical attendance at work is an essential function of the job.
These essential functions identify the major requirements of the job. They are not an exhaustive list of all job requirements. An employee may be called upon to perform physical actions not specifically identified in this job description.
