Baseball Operator

📍Location: Based in Atlanta, GA

📝Contract: Freelance/Casual from February - September 2025

⏰Hours: Hourly, 8-hour shift pattern (including nights and weekends). Typical shifts would be in 8-hour slots between 12:00 and 02:00, with the earliest possible shifts starting from 07:00.

📆Start Date: 17th February 2025

💰Salary: $25 per hour

Introduction👋

Welcome to Hawk-Eye Innovations! I'm Ash, the Operations Manager for the Baseball department at Hawk-Eye Innovations. I'm excited to introduce you to our innovative team. We are passionate about Baseball and dedicated to bringing the best experiences to our audience. Our team is constantly growing, and we are looking for talented people to join our expanding team in Atlanta, GA and become Baseball Systems Operators.

Why Hawk-Eye & Why Baseball❓

This is an exciting opportunity to work at the forefront of sports technology in top-flight sports leagues as part of a passionate and dynamic team.

Whilst we provide a number of services in MLB and MiLB, your primary focus will be live operational delivery of our tracking technology for MLB games during MLB Spring Training and the Regular Season. Before the season starts, you will be provided comprehensive technical training, and once the season is underway you’ll be based in our Atlanta Office, operating the baseball tracking system to our clients around the country.

Due to the nature of live Baseball operations, in-season you will need to be prepared to work nights and weekends. Pre-season, you may also be required to travel within the US on maintenance and/or new system installation visits.

What Does A Typical Day Look Like?🛠

On any given day, you could expect to be involved in any of the following:

• During the pre-season, building and preparing our hardware and equipment for on-site installations.
• Conducting pre-game checks of the systems.
• Solving problems promptly when issues arise.
• Reporting issues accurately when they can't be fixed in-game, and need further escalation.
• Operating the technologies during the game remotely from the Atlanta Office.
• Liaising with MLB and MLB Teams personnel both on-site and remotely.
• Providing real-time, quality data to MLB / MLB Teams.
• Taking full responsibility for our data integrity.

Why Is This The Right Job For You? ✅

This position is perfect for you if you possess:

• A good technical grounding
• Excellent communication and teamwork skills
• Ability to liaise with clients and customers in a professional and approachable manner
• Logical problem-solving ability
• Ability to be proactive and take initiative
• Excellent attention to detail
• Ability to remain focused in a high-pressure, live sports environment
• Flexibility and adaptability towards a schedule that is dictated by the game schedule and can change at short notice (including weekends and holidays)
• Experience using Windows ecosystem
• Ideally with some knowledge of networking principles
• Passionate about the sport of Baseball
• Ideally with a background in Baseball Analytics
• Please note that only candidates who have the legal right to work in the United States will be considered for this role. This includes U.S. citizens, permanent residents, or individuals who hold valid work authorization. Unfortunately, we are unable to provide visa sponsorship at this time.

At Hawk-Eye Innovations, we deeply value potential and growth. If you don't meet all of the listed criteria but believe you excel in certain areas and have the passion and drive to develop the others, we strongly encourage you to apply.

Team Culture🏆

At Hawk-Eye, we pride ourselves on our team culture. We believe in fostering a supportive environment where every team member can contribute their best work. Our core values include:

• Innovation: We constantly seek new ways to improve and innovate in the sports entertainment industry.
• Teamwork: We celebrate our successes and learn from our experiences as a team.
• Passion: Our love for sports drives everything we do.

What Difficulties Might I Face?🔦

Up to this point, I’m sure there have been many things that you find intriguing about the role, however, it is not without its unique challenges. Here are some that you can expect to find with the role:

Working Hours: Due to the nature of the sports industry, there is often work on weekends and midweek evenings and we are expected to fulfil our roles until the final pitch is thrown.

High-Pressure Situations: This role will involve working in a live broadcast environment on a production that is distributed to millions worldwide.

These factors offer different challenges on a daily basis as an operator. We will do our best to train you and support you to the best possible level in order to help you succeed and develop.

Application & Hiring Process⏳

• Application: If you're interested in this position, please submit your CV and complete the application form and hit submit.
• Review Period: Please note any application deadline, as the team will be actively reviewing applications up to that date.
• Talent Acquisition Interview: The next stage will be a virtual interview with a member of our Talent Acquisition team.
• Hiring Manager Interview: Successful candidates from the Talent Acquisition Interview will be invited to an interview with the Hiring Manager(s). This could be virtual or in-person and you will be provided with further details and preparation material (if required) prior to the interview.
• Offers & Feedback: The team will take time to review all feedback and conduct our final reviews. All candidates will receive detailed feedback from the assessment event whether they have been successful or not as we understand each candidate's desire for development.

We look forward to receiving your application and exploring how you can contribute to the future of sports entertainment at Hawk-Eye.