Academic Assistance Coordinator

Job Summary

Hawkeye Community College’s Student Tutoring and Computer Lab has an opening for a Reduced Full Time Academic Assistance Coordinator where you will play a vital role in helping students achieve their academic goals. The Student Tutoring and Computer Lab provides essential tutoring, supplemental instruction, and academic assistance programs designed to help students succeed. Our team is deeply committed to fostering student achievement and supporting learners in reaching their potential.

Specifically, as the Academic Assistance Coordinator you coordinate all aspects of the peer tutoring and Supplemental Instruction (SI) programs offered by the Student Tutoring and Computer (STC) Lab. Additionally, you assist the director with the professional tutoring program and coordinate outreach efforts to promote services to faculty, staff and students. Furthermore, you will be assisting with CircleIn and Brainfuse implementation and coordination.

If you have experience in tutoring, teaching, or supervision, and thrive in a collaborative, student-centered environment, we encourage you to apply.

Hawkeye Community College is a comprehensive community college focused on meeting the needs of the community by providing quality, affordable learning experiences for a diverse student body through our Adult Learning Center, Business and Community Education Department as well as through more than 50 career and technical programs and liberal arts transfer programs. Hawkeye Community College’s mission is about empowering students, strengthening businesses and enriching communities with a vision to improve the quality of life in the communities we serve.

Essential Job Functions

Important responsibilities and duties may include, but are not limited to, the following:

• Coordinates supplemental Instruction and peer tutoring programs including recruiting, hiring, and supervising Supplemental Instruction Leaders and peer tutors.

• Collaborates with faculty and deans to expand Supplemental Instruction and peer tutoring assistance.

• Develops SI and peer tutoring schedules and promotes each semester.

• Assists the director with coordinating online tutoring services and supervision of the professional tutors.

• Maintains TracCloud program for SI and tutoring services.

• Coordinates the ongoing implementation of CircleIn by collaborating with deans and faculty to incorporate service into their programs/classes.

• Assists the director with managing tutoring and STC program budgets.

• Serves as STC site supervisor for AmeriCorps members assigned to department.

• Works in conjunction with the director, academic deans, faculty, and staff to provide a comprehensive academic support program.

• Collaborates with others to promote open communications about campus tutoring services.

• Maintains and revises materials for the College Reading and Learning Association certification for tutors.

• Coordinates the development and maintenance of STC resources and outreach materials.

• Assists with student computer, software, and password inquiries and requests for help.

• Maintains accurate records of student attendance and demographics. Prepares required reports and charts, develops appropriate surveys, and completes evaluation documentation processes concerning all Student Tutoring & Computer Lab services.

• Presents STC computer lab orientations and study skills workshops.

• Assists students with appropriate tutorials, programs and applications in STC Lab.

• Participates in campus committees as assigned.

• Performs other duties as assigned.

• Unless otherwise approved under Hawkeye’s remote work policy, regular on campus and/or onsite attendance is considered an essential function of the position.

Minimum Qualifications

• Bachelor’s degree in education, human services, student affairs, or a closely related field and two (2) years of management, teaching or related experience or a combination of education and experience to total six (6) years.

• Demonstrated ability to supervise and lead staff and/or student workers.

• Demonstrated ability to communicate effectively, orally and in writing.

• Demonstrated ability to keep accurate records and reports.

• Demonstrated ability to work with a culturally diverse student population, faculty, staff, and the general public.

• Skilled in Microsoft Office Suite, Google applications, and video conferencing technology.

• Demonstrated ability to execute organization and department policies and procedures.

• Demonstrated ability to handle confidential/sensitive information with discretion.

Preferred Qualifications

• Teaching or supervisory experience for five (5) or more years.
• Experience teaching or tutoring college students.
• Work experience within a community college setting.
• Experience using a learning management system such as Canvas.

Working Conditions

Anticipated schedule is Monday through Friday from 8:00 am – 4:30 pm for a total of 11 months out of the year.

Work is performed either in or a combination of an office setting, computer lab and/or classroom setting using technology. Requires good hand-eye coordination including visual acuity to use a keyboard and read technical information; arm, hand and finger dexterity, including ability to grasp. Sit, stand, bend, lift and move frequently during working hours. During course of day, interact with students, faculty and staff in person, by telephone and computers.

Employment Status

Reduced full-time (11 months) exempt position with comprehensive or competitive benefits program including health, dental, vision, life, and LTD insurance, a Section 125 plan for medical and dependent care expenses; holiday, personal, sick, and vacation leave; tuition reimbursement and remission; and a choice of retirement programs—IPERS (defined benefit) or TIAA (defined contribution).

The salary/wage range for this position begins at $24.39/hr. or approximately $47,804 annually based on working 11 months during the year.
Salary will be determined by the candidate’s education and experience.

Application Procedure

• Complete an online application at www.hawkeyecollege.edu/employment

  • Submit/upload a cover letter addressing the following:

    • Provide an example of a supervisory or leadership experience you have had and how this experience will help you in this role.

    • Describe your experience with tutoring, teaching, or supervising individuals. How has this experience prepared you for this role?

    • Provide examples of your ability to communicate effectively both orally and in writing.

    • Describe responsibilities you have had in meeting deadlines, developing and scheduling multiple projects, record keeping, and organizing your work.

  • Submit/upload a resume.

  • Submit/upload 3 professional references with a minimum of 1 being from a current/past supervisor.

• Priority screening is set to begin on Wednesday, January 8, 2025. Completed applications, along with the required materials, received after the priority screening date will be considered at the discretion of the college.

All application materials must be submitted by Tuesday, January 7, 2025 by 11:59 PM CST.

Hawkeye Community College is an equal opportunity and affirmative action employer, committed to equity and diversity in its educational services and employment practices: hawkeyecollege.edu/about/diversity-inclusion/equal-opportunity. The College does not discriminate on the basis of sex; race; age; color; creed; national origin; religion; disability; sexual orientation; gender identity; genetic information; or actual or potential parental, family, or marital status in its programs, activities, or employment practices. Veteran status is also included to the extent covered by law. Any person alleging a violation of equity regulations shall have the right to file a formal complaint. Inquiries concerning application of this statement should be addressed to: Equity Coordinator and Title IX Coordinator for employees, 319-296-4405; or Title IX Coordinator for students, 319-296-4448; Hawkeye Community College, 1501 East Orange Road, P.O. Box 8015, Waterloo, Iowa 50704-8015; or email equity-titleIX@hawkeyecollege.edu, or the Director of the Office for Civil Rights, U.S. Department of Education, Citigroup Center, 500 W. Madison, Suite 1475, Chicago, IL 60661, phone number 312-730-1560, fax 312-730-1576, email: OCR.Chicago@ed.gov.

If any applicant is in need of a reasonable accommodation in completing the application process, please notify a member of Human Resource Services.