What are the responsibilities and job description for the Front Desk Agent position at Hawkeye Hotels?
Front Desk Agent, days and evenings ~ Fairfield Inn and Suites by Marriott, Shakopee, MN.
Come join a winning TEAM!
Hawkeye Hotels represents the highest quality, state of the art hotels that are either new or newly renovated. We take it as a matter of professional pride to exceed the highest expectation of today's sophisticated travelers. Founded in 1982 with one roadside hotel in Mena, Arkansas, Hawkeye Hotels has become one of the fastest-growing family-owned hospitality companies in the U.S. We maintain lasting affiliations with leading brands, including Marriott, Hilton, and InterContinental. If you share our passion for delivering exceptional experiences to our guests, apply today to join our team!
Come join our amazing TEAM!
As the Guest Service Representative, you will interact with our guests to ensure their expectations are exceeded. Ensures clear communication with guests
during the arrival and departure experience, phone interactions as well as general requests from guests. Be well versed in promotions, events, pricing, and sales strategy to meet the guest’s request. Efficiently handles all payments received. Ensures key control as well as other systems and procedures are in place and followed for guest safety and security. Offers guests assistance whenever possible. Responsible for resolving escalated customer relations issues.
QUALIFICATIONS:
- Previous customer service experience.
- Excellent computer and typing skills are required.
- Ability to communicate effectively with the public and other Team Members.
Hawkeye Hotels is an Equal Opportunity Employer that considers applicants without regard to race, sex, religion, national origin,
sexual orientation, gender identity, disability or protected veteran status.
Job Type: Part-time
Pay: $14.80 - $15.45 per hour
Expected hours: 16 – 32 per week
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Parental leave
- Referral program
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Weekends as needed
Experience:
- Hotel experience: 1 year (Required)
Ability to Commute:
- Shakopee, MN 55379 (Required)
Work Location: In person
Salary : $15 - $15
