What are the responsibilities and job description for the Welcome Booth Greeter position at Hawks Cay Resort?
Job Summary: The Welcome Booth Greeter will be responsible for welcoming guests, providing necessary information, and offering assistance to ensure a positive and efficient experience. This role is vital in creating a warm and professional first impression for visitors.
Key Responsibilities:
- Greet and welcome guests with a friendly and positive attitude.
- Provide guests with necessary information about the venue, event, or services.
- Answer questions, direct guests to specific areas, or provide maps or brochures.
- Ensure that guests are following safety protocols, if applicable.
- Assist with check-in or registration processes as needed.
- Monitor guest flow and direct traffic to reduce congestion and ensure smooth movement.
- Handle inquiries and resolve basic customer issues or concerns promptly.
- Maintain a clean and organized booth area, ensuring it is stocked with necessary materials (e.g., brochures, maps).
- Assist with event coordination or logistics, such as directing guests to the proper locations or sessions.
- Collaborate with other team members and provide support when needed.
Qualifications:
- High school diploma or equivalent (or working towards it).
- Excellent communication and interpersonal skills.
- Friendly, approachable demeanor with the ability to stay calm under pressure.
- Ability to multitask and remain organized in a fast-paced environment.
- Strong customer service skills.
- Previous experience in customer-facing roles or event support (preferred but not required).
- Basic knowledge of the venue or event, or ability to quickly learn necessary details.
Physical Requirements:
- Ability to stand for extended periods.
- Must be able to move around the venue and assist with guest navigation.
Work Environment:
- Indoor or outdoor environments depending on the venue.
- May involve working in high-traffic areas with frequent interaction with guests.
