What are the responsibilities and job description for the Greeter position at The HEAT Group?
The Miami HEAT and the Kaseya Center are hiring enthusiastic individuals to ‘ELEVATE’ the experience of each guest who attends or visits our facility. Greeters are responsible for a wide range of duties which include but are not limited to proactively assisting guests with inquiries, directing guests to their seating section, providing accurate facility information (nearest ATM, Guest Services location, store locations, F&B options, interactive experiences taking place during the event, Miami HEAT/Kaseya Center upcoming events) and providing a safe environment. Schedule and hours are event-based, which primarily take place Monday-Friday in the evening, Saturday/Sunday anytime, and holidays. Responsibilities include but are not limited to:
- Demonstrate a fun, fan-friendly attitude and professional appearance at all times.
- Welcome all guests upon entry/exit with a warm welcome/thank you for coming, see you soon/next game, and provide the date and opponent name.
- Address and resolve any guest question or concern that may arise in a quick, polite & courteous manner.
- Maintains professional communication during all HEAT games and Arena events.
- Understand and enforce NBA and facility policy and procedures, which includes walking up and down aisles to while monitoring guest behavior.
- Ability to work effectively within a team in a fast-paced environment.
- Keep aisles and walkways clear of guests.
- Stay alert at all times.
- Positions are located inside/outside the facility and both above and beneath street level.
Desired Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Must be available to work nights and weekends up to or beyond midnight.
- Must be able to lift at least 10 pounds
- Demonstrate understanding and familiarity with mobile apps preferred.
- Previous guest services experience preferred.
- Excellent communication skills.
- Bilingual in English & Spanish is a plus.
Event Staff Benefits
- Competitive Pay Rates
- Overtime Pay (I.5 times regular rate) on Company Observed Holidays
- Paid Training
- Free Parking
- Discounted Employee Meals
- 30% discount at Miami HEAT Retail Store
- Eligible for monthly MVP Recognition Program
- (Most Valuable Players will receive Game Tickets with Parking, In-Game Recognition, Dinner, Concessions Voucher, and a Photo with the Championship Trophies)
- Arena Talent Experience & Department Incentives
- End of Season Performance Bonus Program*
*must meet required criteria
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender/gender identity, age, disability, marital status, sexual orientation, pregnancy, genetic information, national origin, citizenship status, veteran status, and any other legally protected status entitled to protection under federal, state, or local anti-discrimination laws. EOE & DFWP
