What are the responsibilities and job description for the Front Desk Receptionist position at Hawthorn Suites By Wyndham Oklahoma City Airport?
Job Overview
We are seeking a friendly and organized Front Desk Receptionist to join our team. The ideal candidate will be the first point of contact for our guest and visitors, providing exceptional customer service while managing administrative tasks. This role requires strong organizational skills, attention to detail, and the ability to multitask in a fast-paced environment.
Responsibilities
- Greet and welcome guest and visitors in a professional manner.
- Manage incoming calls and assist them in their needs.
- Manage bookings, cancellations, and special requests.
- Perform data entry tasks accurately and efficiently.
- Work with other departments, like housekeeping and maintenance, to meet guest needs.
- Revenue generation: Suggest additional services to increase hotel income.
- Maintaining order: Keep the front desk organized.
- Assist with administrative tasks to support office operations.
- Provide excellent customer service by addressing guest inquiries and concerns promptly.
Requirements
- Excellent verbal communication skills.
- Strong organizational skills with the ability to manage multiple tasks simultaneously.
- Availability to work shifts, including evenings, weekends and holidays.
- Excellent customer service skills with a friendly demeanor.
- Ability to work independently as well as part of a team.
- High school diploma or equivalent; additional certification in office administration is an advantage.
Join our team as a Front Desk Receptionist where you will play a crucial role in creating a welcoming environment for our guest during there stay.
Job Types: Full-time, Part-time
Pay: From $11.00 per hour
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Rotating weekends
Shift availability:
- Day Shift (Required)
- Night Shift (Preferred)
- Overnight Shift (Preferred)
Ability to Commute:
- Oklahoma City, OK 73108 (Required)
Work Location: In person
Salary : $11