What are the responsibilities and job description for the Client Implementation Project Manager position at Hayden AI?
About Us
At Hayden AI, we are on a mission to harness the power of artificial intelligence and machine learning to transform the way governments and businesses address real-world challenges.
From optimizing bus lane and bus stop enforcement to pioneering digital twin modeling and beyond, our innovative mobile perception system empowers our clients to accelerate transit, enhance street safety, and drive forward a sustainable future.
What the job involves
The Client Onboarding and Maintenance team is ultimately responsible for maintaining positive customer relationships. You will manage projects with our customers, such as system implementations. You will need to maintain a detailed understanding of products and services to support customers with questions and suggest the best solutions for their needs. You will be at the forefront of serving as the voice of the customer and advocating ways to improve the Hayden AI solutions to product management, engineering, and operations. We are looking for a Project Manager to ensure that projects are managed and executed with excellence and at the highest level of customer satisfaction.
Responsibilities
- Performs project management for assigned customers, overseeing all aspects of the projects from inception to closure.
- Effectively communicates project targets and goals to all relevant stakeholders in a timely and clear manner.
- Coordinates the resolution of complex issues and questions with Engineering.
- Tracks project milestones and deliverables to ensure successful and timely
delivery of projects based on agreed upon contract terms.
milestones, ensuring targeted completion dates are achieved using internal
project management tools.
all customer questions and requests.
integrating with additional customers.
around customer engagement.
deliverables are met and the Project is on schedule.
products, ensuring that products adhere to quality standards.
Qualifications
relationship responsibilities.
performance and development (Growth Mindset approach).
resolution.
Benefits and Perks
There are endless learning and development opportunities from a highly diverse and talented peer group, including experts in a wide range of fields (AI, Computer Vision, Government Contracting, Systems & Device Engineering, Operations, Communications, and more!)
At Hayden AI, we are committed to creating an inclusive and diverse workplace where everyone is treated with respect and dignity. We believe that our differences make us stronger and drive innovation. As an equal opportunity employer, we do not discriminate against any employee or applicant based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other legally protected status. We are dedicated to fostering a work environment that celebrates diversity and ensures that every individual has the opportunity to contribute to our mission and achieve their full potential.
Please do not forward resumes to our jobs alias, Hayden AI employees or any other company location. Hayden AI is not responsible for any fees related to unsolicited resumes.
