What are the responsibilities and job description for the Client Service Representative position at Hayden Pet Medical Center?
Hayden Pet Medical Center is seeking a Client Service Representative to join our team! Our CSRs serve a vital role as the first and last point of contact with a client and their pet. As the face of the hospital, they greet visitors with warmth and compassion, fostering trust in the veterinary team, and ensuring a welcoming atmosphere.
In this role, you will schedule and manage the flow of appointments, provide empathetic customer service while multi-tasking between a multi-line phone system and in-person clients, process financial transactions, answer inquiries, and provide essential information about the services we provide. This position is ideal for candidates with a background in fast-paced customer service, who are friendly and outgoing, detail-oriented, excellent at multi-tasking, and committed to contributing to a team-focused environment.
This is a full-time position, with a 4/10 schedule and availability needed Monday-Saturday.
Full-time benefits and compensation:
- Compensation: $17-20/hour, based on experience and skillset
- Health package: Medical, dental, and vision insurance
- Life insurance and disability
- Employee Assistance Program
- 401k options
Minimum qualifications and skillset:
- 3 years of client service experience
- Previous veterinary experience is highly desired
Acceptance, growth, encouragement, positivity: At Hayden, we’re dedicated to our team culture and chose these four strong words to represent our goals and values this year. We’re looking for team members who resonate with our values and are willing and eager to help us increase the emotional intelligence and culture of our practice. We are an 8-doctor team and work in a fast-paced environment. We’re AAHA-accredited and provide a comprehensive lineup of services to small animals and exotics.
Salary : $17 - $20