What are the responsibilities and job description for the Inside Sales Representative position at Haynes International?
About the Role:
Provide experienced sales and customer service, onsite, for the Eastern Region in achieving sales and growth goals. This will be out of our Windsor, CT service center.
Qualifications (Required & Preferred):
Education: BS/BA or equivalent years of experience (R)
Experience: 3-5 years inside sales or related experience (P)
Areas of Knowledge: Business, Marketing, Sales, or related (P); ISO 9002 (P); Business Math (R); Product Forms (P); Metallurgy (P); Specifications (P)
Skills: Computer Literacy (Windows Based Software), Communication, Organizational, Attention to Detail, Strong Math Skills (pricing, cut parts, nesting parts, inventory), Customer Service, Telephone Selling, Negotiating, Professionalism, Ability to Multitask (in a fast-paced, stressful environment) (R)
Role Responsibilities:
- Contribute to customer acquisition and retention by strengthening relationships with customers (internal and external)
- Receive (via telephone, fax or email) and process requests for quotation, orders and all other sales related customer inquiries. Understand pricing strategies and difference in pricing among customer base. Understand specifications and certifications and their association with quotes and orders. Respond to quotes within 24 hours (exception non-standards) and enter in system as soon as possible.
- Submit Non-standards when applicable. Work with Pricing Department to appropriately price non-standard products.
- Manage customer contacts in Creatio (CRM)
- Value added services: maintain up-to-date knowledge of value-added services offered and correct pricing procedures and guidelines. Proactively market and sell Haynes’ value-added capabilities as well as complimentary products.
- Follow up on quotes, gather and communicate competitive information.
- Order Entry and Contract review: Enter orders immediately upon receipt, accurately per QCI and SOP requirements.
- Order Maintenance: Follow open orders from entry through shipment. Provide customer with regular updates when requested by customer. Manage communications with customers on deviant product, or late orders. Coordinate with shipping departments and freight forwarders when required. Be proactive to ensure that commitments to the customer are made in a timely fashion.
- Customer Service: Resolve customer problems in a timely and cost-effective manner (returns, non-conformances).
- Credit: Work closely with accounting for new account establishment and collections (assist field rep) as well as creating proper documentation in the event of a return.
- Teamwork: Communication and work with the Field Reps on quote follow-up and customer strategies. Work with the Marketing Group to ensure that pertinent information is made known and provide account information in order to correctly track market codes.
- Work with all Haynes’ shipping departments for logistics coordination of domestic and export shipments.
- Provide input on stock for contracts and LTA’s; work with finish goods department to help maintain proper stock levels.
- Understand US trade and export regulations.
- Interact with coworkers in the office and throughout the company in a professional manner at all times.
- Promote the company in a positive fashion at all times.
