Client Care Coordinator

• Do you wish you had a job that had more meaning? Where you could have a positive and transformational impact on people every single day?
• Do you love being around people? Do you love having meaningful conversations that foster deep relationships?
• Are you organized and efficient? And do you want to work in an environment where you can really put those skills to good use?
• Are you tech-saavy? Can you navigate your way around cloud-based documents and spreadsheets - or quickly learn to?
• Are you persistent, focused and determined? Do you excel in customer service?
• Are you comfortable talking to potential customers on the phone to help them make the best decisions for their care?

If So - You Might Just Have What It Takes To Be Our Next Office​ And Client-Care Assistant!

Read on to learn more about our company, see what we're looking for, and apply if you think you'd be a good fit...

About Us:

Hays County Physical Therapy and Wellness is a direct care physical therapy clinic that specializes in women’s health and wellness. Located in North San Marcos, Texas, on the border of San Marcos and Kyle, our clinic is in one of the fastest growing areas in the Texas Hill Country. We are a small team of dedicated and passionate people whose goal is to provide a compassionate and individualized experience for our patients. We are committed to every woman's story and journey and we pride ourselves on developing life-long relationships with patients that are beneficial to everyone involved.

We value continued growth and striving to do just a little better each day in order to provide our patients with the best possible care. We are committed to finding the best possible outcome for every patient in a holistic manner.

We strive to create a balanced culture of life and work. We believe that by fostering and prioritizing balance, we will be more successful in being present with our patients and provide the nurturing care they are seeking.

We are 100% committed to getting these people back to their active, healthy, mobile lifestyles, and giving them back their dignity and confidence by restoring their bladder, bowel, and sexual function, without relying on medications or surgery.

That’s were you come in…

Unlike most medical offices, we take a lot of time to nurture and educate prospective patients/leads who inquire about our services. Many of our patients have been let down by previous providers and are quite skeptical when first reaching out to us.

You will be the first and most frequent point of contact for everyone that becomes a part of our community. Your job will be to make these folks feel comfortable and excited that they reached out, to ask the right questions so that they feel listened to, to help lead them down a path towards the best decision for their health, and to go above and beyond to make them feel extremely cared for and valued.

Your job will be to assist with all aspects of client-care and office management which includes following up with leads and clients that inquire by phone, email or social media, keeping our office looking inviting and tidy, maintaining systems that allow us to communicate effectively and efficiently with clients and other team members, and representing our brand by assisting with marketing and out-reach events, community events, social media management and email marketing.

WHAT WE ARE LOOKING FOR:

• You enjoy being around people, and can hold meaningful conversation with folks you may not know for longer than 20 min both in person and on the phone.
• You are comfortable making multiple phone calls a day reaching out to potential clients who have shown an interest in our business.
• You are comfortable having money conversations with clients and meeting objections to following through with a plan of care
• You have a relaxed, confident, telephone manner and strong communication and persuasion skills
• You are positive, determined, persistent and self-motivated
• You work well independently and are good at time management
• You understand that our practice is a people first atmosphere and our clients’ experience always comes first.
• You're thoughtful and thorough - you can answer people's questions in a way that increases the likelihood of them becoming a client
• You are alert and aware - you're good at recalling names, faces, and personal details - so that our clients always feel welcomed and remembered
• You know what it means to provide a warm, welcoming, and world-class greeting and experience for clients
• You have excellent organization and planning skills - you know how to manage schedules and re-prioritize your time so that you can focus on key priorities - without the need for micro-management
• You are comfortable having money conversations with people and either already know how to discuss medical benefits with potential patients or are willing to be trained.
• You follow through on commitments. You live up to verbal and written agreements without constant reminders
• You have the ability to quickly and proficiently understand and absorb new information
• You are comfortable around Mac computers and cloud base spreadsheets and technology
• You're pro-active and resourceful. You bring new ideas to the company, do things without being told, and can quickly shift and course-correct when things don't go according to plan - in a positive manner and without focusing on the negative
• You're coachable, love to learn, and have a fail-forward attitude. You take constructive criticism well and enjoy getting regular feedback that will optimize your skills and performance.
• Someone who can work some afternoon and evening shifts. Client care is sometimes unpredictable and you must be willing to stay until the job is done and prepared for the next morning.
• Someone who can work a combination of opening the office some days and closing the office other days. Our hours of operation are Monday thru Friday 8:30 - 4:30.

What We've Got For You:

• A full-time or part time opportunity (20-40 hours) where you get to be a part of changing people's lives and helping them back to doing things they love to do.
• The chance to be a part of an incredible team of people who work hard but have fun too.
• Competitive pay, paid time off, free access to our gym, and discounts on products.
• A working environment where being yourself is encouraged, where people are the priority, and where you will always be challenged to learn and grow.
• A chance to work and help the best clients in San Marcos (seriously, we love our clients)
• Starting pay of $12-16/ hour with room to advance for the right person​​

Think you're a good fit? If so, send a resume and cover letter to nicole@hayscountypt.com We look forward to getting to know you!

Job Types: Full-time, Part-time

Pay: $12.00 - $16.00 per hour

Benefits:

• Employee discount
• Gym membership
• Paid time off

Schedule:

• Monday to Friday

Ability to Commute:

• San Marcos, TX 78666 (Required)

Ability to Relocate:

• San Marcos, TX 78666: Relocate before starting work (Required)

Work Location: In person

Salary : $12 - $16