Direct Client Care Coordinator

• Mindfully Direct is the Texas branch of Mindfully Behavioral Health.
  
• Includes Austin DBT Associates and Therapy Austin.
  
• Focus on providing high-quality, affordable mental health care in a collaborative, community-driven environment.

Mission & Vision:

• Dual mission: Offer affordable, high-quality counseling and support counselor development.
  
• Vision: Relational, local approach with opportunities for clients, counselors, and staff.
  
• Culture: Collaborative, valuing individuality, open communication, and feedback.
  

Position: Client Care Coordinator

Role Overview:

• First point of contact for incoming clients.
  
• Compassionate, service-oriented individual needed to connect clients with the right counselors.
  
• Monitor phone lines, respond to inquiries, screen requests, and schedule appointments.
  

Key Responsibilities:

• Client Intake: Screen clients and match with appropriate counselors.
  
• Coordination: Manage counselor schedules for initial calls and appointments.
  
• Phone Support: Respond to calls/voicemails and assist with request forms.
  
• Follow-up: Ensure clients are successfully connected to counselors and maintain satisfaction.
  
• Data Tracking: Monitor trends in client service requests and make recommendations for process improvement.
  
• Inter-Agency Coordination: Manage client transfers within the agency.
  
• Caseload Management: Oversee agency and individual caseloads, ensuring timely responses.
  
• Internal Communication: Post updates in agency newsletter.
  
• Team Support: Provide back-up support for team members and contribute to leadership meetings.
  
• KPI Achievement: Commit to exceeding performance targets.
  
  

Compensation & Benefits:

• Pay: $20-25 per hour (based on experience).
  
• Growth: Opportunities for career advancement as the agency expands.
  
• Benefits: Healthcare, EAP, 66 hours PTO, 9 paid holidays, 401(k), disability options, and FMLA eligibility.
  

How to Apply:

• Submit a cover letter detailing your interest in the position and your experience with mental health.
  
• Application deadline: May 7th.
  

• 
  Organization & Time Management: Strong administrative and problem-solving skills.
  
• People Skills: Empathetic, inclusive, and heart-centered approach.
  
• Experience: 3 years in client-facing or support role (preferably in healthcare/mental health).
  
• Self-Directed: Able to work independently and handle confidential information.
  
• Education: Associate’s/Bachelor’s in Business or equivalent preferred.
  
• Hours: Full-time, Monday-Friday, 9 AM – 5 PM, with occasional evening/weekend hours.