Customer Service HR Associate (Global Hospitality/Restaurants)

Your new company

Our client is a well-known, global US hospitality business with multiple brands worldwide. They are headquartered in Tampa, Florida, and have been honored as one of American’s Best Large Employers. They have an exciting opening for an HR Operations Associate to join their HR shared services team.

Your new role

As part of the HR operations team, you will serve as the primary point of contact assisting employees in any HR related queries. You will provide an exceptional service addressing inquiries, resolving issues, and guiding customers through the HR system. This role manages many inquiries through phone, email, or the HR Portal, ensuring excellent customer service (in a call center type environment for HR). This position is a 7-month contract that could be extended and is hybrid 3-4 days in office..

What you will need to succeed

• High School Diploma required; Associate’s or Bachelor’s degree preferred.
• Must have at least 6 months to 1 year in customer service or call center environment in HR or other areas; (bilingual in English / Spanish is a plus).
• Basic knowledge and understanding of benefits enrollment and / or HR practices preferred.
• Strong customer service, communication, and interpersonal skills.
• Confident handling dissatisfied customers and resolving conflict whilst maintaining composure
• Able to handle confidential info, follow procedures and scripts, and adapt to flexible schedules.

What you will get in return

This is a fantastic organization that is an extremely employee centric. They are proud of the culture, development opportunities, and benefits they provide. The environment is hugely collaborative and fast paced. This position is hybrid with 3-4 days onsite in their Tampa Office, and there if lots of scope for career progression.

What you will need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.