Director Program Management Office

Essential Functions:

• PMO Management– Responsible for all aspects of our PMO including 80M-100M in annual projects, ~19 resources.
• PMO Transformation – Create, review, present, and execute transformational initiatives within the PMO.
• Portfolio Management – Responsible for accuracy and completeness of portfolio data from idea through to transition to run. Responsible for maintaining materials used to train staff responsible for upkeep of portfolio data. Maintains audit procedures required to validate accuracy and completeness. Maintains a catalog of training and job aids related to portfolio management systems and tools. Ensures consistent treatment of projects and adherence to our PMLC across different pillars to consistent outcomes and ensure high quality project delivery.
• Financial Management – Participates in annual financial planning process. Assists by collecting and aggregating idea/submissions which form the basis for our annual capital planning process. Support the backlog of ideas and maintain accurate and complete financial records as they make their way through our project management lifecycle and become projects. Provides CapEx support to GCS leaders for Capital Allocation Requests (CARs) submissions and expense tracking and project chargebacks.
• Communication and Transparency – As needed, leads large, complex, risky and/or political programs. Ensures success through excellent project management, teamwork and collaboration, prioritization and creative problem solving, risk mitigation, resource planning, and communication. Conducts executive project reviews with IT Executives and Business Leaders.

Qualifications:

• Bachelor’s degree in degree in Business or Project Management is required. An advance degree is highly desirable, particularly an MBA.
• Minimum of 10 years in a portfolio manager or PMO lead capacity. Experience leading global cross-functional teams a plus. Background in the Cybersecurity, IT, or Cruise Industry will be considered a big plus.
• Formal training in project management is required. Candidate must have earned at least of the following: PMP, Six Sigma or Scrum Master certifications.
• Technical or cybersecurity certifications is a plus.
• Solid understanding of PMO and IT Operations
• Expert level presentation skills
• Experience with Waterfall and Agile methodologies.
• Experience with Creating and Implementing Department Processes and Procedures.
• Prior experience with Organizational Change Management as it relates to supporting technology projects and processes.
• Experience with portfolio financial planning and accounting
• Experience with the RFP process, vendor contracts and vendor management.
• Experience managing a large a geographically dispersed team of global resources
• Experience operating as a shared service entity is a plus
• Excellent verbal and written communications in U.S. English.
• Global perspective -- accustomed to doing business around the world and comfortable working with professionals with diverse cultural backgrounds.
• Self-motivated with the ability to work independently, including remotely or on ships.

Knowledge, Skills & Abilities:

• IT leader with strategic and operational expertise.
• Must possess strong interpersonal, facilitation and consensus building skills.
• Ability to obtain cooperation and build trust with peers and at the executive level across all brands.
• Ability to communicate effectively and persuasively with business leadership, management & peers.
• Must possess the skills to successfully navigate the politics of a large organization.
• Strong experience in technology planning, project planning, team leadership, as well as establishing and managing service measures to ensure organizational effectiveness.
• Strong background and experience in IT technologies and managing implementations.
• Experience supporting the whole lifecycle of applications development and implementation as well as operations support.
• Experience developing budgets, managing expenses and creating accurate forecasts.
• Ability to create PowerPoint presentations that are informative and engaging and deliver them to various audiences including executive management.
• Experience leading a team of project managers and a large portfolio of projects.
• Ability to review vendors' statements of work for completeness and relevance.
• Ability to manage vendors in the execution of their statement of work and holding them accountable, anticipating/escalating if gaps or issues.